Staff DevOps Engineer

DevOps Engineer

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business.

These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more.

Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result?

Top and bottom lines that grow, alongside our client’s capabilities. .

In January 2023, WillowTree was acquired by TELUS International (Symbol : TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

Our Staff DevOps Engineer is an integral part of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity out of one of our offices in Boston (MA), Charlottesville (VA), Durham (NC), or Columbus (OH) 3 days weekly.

The Opportunity

As a Staff DevOps Engineer , you’ll partner with WillowTree’s engineers to guarantee our development tools are working as intended, helping us build world-class digital products.

As an expert in our development tools and environments, not only will you diagnose and tackle technical issues, but you’ll proactively protect our teams from potential risks (for example, what might go out of date?

Will an update affect our teams up / downstream?). However, you won’t only be focused on our development stack of today;

you’ll partner with our teams to better understand their future needs and recommend technologies to match.

Responsibilities

• Work with clients and delivery teams to influence technical decisions and business goals
• Design, implement, and maintain DevOps pipelines using Cloud engineering automation tools
• Ensure software is deployed and managed securely and reliably
• Monitor and troubleshoot DevOps pipelines for smooth and efficient operation.
• Identify and implement improvements to make DevOps pipelines more scalable, reliable, and efficient.
• Document application releases, including configuration and content details.
• Demonstrate familiarity with configuring, testing, and delivering core systems.
• Deliver configuration as code for reproducibility and scalability.
• Adapt working style to support teammates, practice active listening, and offer help when needed
• Stay updated on the latest DevOps trends and technologies.

Qualifications

• 10+ years of experience as a DevOps engineer or related role.
• Professional and empathetic in client interactions, focusing on understanding and promoting client interests.
• Experience with configuration management and infrastructure as code tools, including AWS CloudFormation
• Take full ownership of tasks, ensure completion, and manage time responsibly.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, including the ability to provide and receive feedback constructively.
• Strong experience with Flux CD, Azure ADO pipelines, and other cloud engineering automation tools.
• Experience with AWS or Azure cloud platforms.
• Experience with CI / CD pipelines.
• Experience with Kubernetes and Docker.

Bonus Points

• AWS Certifications (Cloud Practitioner, Developer, Solutions Architect, SysOps Administrator, DevOps Engineer)
• Prior experience as part of a software engineering delivery team

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives.

You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being.

We’re committed to creating an environment of inclusion a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups.

In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.

LI-Hybrid

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!
• Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process.

Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range$150,000 $174,000 USD