Continuous Improvement Manager

Impact

As a Continuous Improvement Manager at Shipt, you will combine learnings about Shipt processes and technology with data-driven insights in order to drive strategy and support implementation of new processes and app changes.

This role will help implement and maintain feedback loops and audit programs, as well as address issues that arise alongside process changes.

Experience in stakeholder management, project management, performance reporting, and data analysis will be relevant to this role.

What You’ll Need to Be Successful

5+ years experience including leadership and / or management role(s) in an operations environment

Learn new processes quickly and challenge process gaps in real time, all while building strong working relationships with internal and external teams.

Confident in data analysis and quickly digesting large amounts of data to meaningful insights, through advanced Excel use or comparable software.

Ability to run SQL queries with adjustments and format into usable data.

Create and maintain clear, user-friendly process documentation : process maps, training documentation, defect definition, graphical representations of KPIs, templated tools / tracking documents as needed to transfer process ownership back to appropriate stakeholders

Strong ability to follow in-the-weeds conversations and translate technical information and data insights to non-technical audiences

Grow the continuous improvement culture at Shipt through thoughtful implementation of Lean / Six Sigma’s basic principles

Ability to travel 10-25% of the time. Could grow to 50% of the time

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections.

In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally.

We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities.

Shipt was founded and is headquartered in Birmingham, Alabama.