Retail Sales Coordinator

Summary :

The Retail Sales Coordinator is responsible for supporting the retail sales team and assisting with customer relationships.

They assist in managing sales activities, coordinating with customers and internal teams, and providing excellent customer service.

This position requires strong organizational skills, attention to detail, and effective communication to contribute to the overall sales efforts and customer satisfaction. Responsibilities :

• Be the point person for all retail sales representatives for product information and liaise with the Purchasing department and individual buyers
• Discuss customer-related issues, sales targets, new products, etc.
• Discuss achievements, and challenges, receive feedback
• Support retail sales reps where necessary
• Compile and disseminate monthly Reps commission report
• Maintain active up-to-date OMS / retail sales promotions for sales representatives
• Maintain communication with sales reps and management with important account information
• Assist in managing retail mitigation reports / inventory management
• Ensure disco items get 100% sell through / inventory management
• Manage retail order guides
• Manage retail item set up within JDE and customer portals
• Manage retail pricing and ensure accuracy through price locks and vendor portal
• Assist with timely Holiday execution
• maintain accurate customer rebate program
• Assist with A / R and credits for accounts
• Assist is retail sales / Merchandising meetings
• Receive incoming calls from customers, assist with order entry as needed
• Maintain active list of distributors, vendors and broker network
• Work cross-functionally with all CW companies and departments as needed
• Assist with miscellaneous projects as needed
• Coordinate meetings as needed
• Minimal travel required less than 10%

Qualifications :

• Minimum education : High School Diploma.
• Previous retail distribution Inside Sales / Customer Service experience preferred.
• Strong knowledge of retail product categories and vendor community preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone and written communication skills. Data entry and 10-key experience required.
• Proficient in all Microsoft office products Excel, Power Point, Word etc
• Self-motivated, professional, goal oriented and able to handle multiple tasks.
• Must have a sense of urgency and be able to work under pressure.
• Flexibility : ability to work well with all departments and levels of staff both internally & externally.
• Follow through skills a must.
• Bilingual (Spanish / English) a plus.

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