RECEPTIONIST - TRANSPORTATION

Job Title : Receptionist - Transportation

Wage / Hour Status : Non-exempt

Reports to : Director of Transportation

Pay Grade : TR 1

Dept. / School : Transportation

Date Revised : 7 / 2 / 24

Work Days : 187

Primary Purpose : Under direct supervision, provide reception and clerical assistance for the efficient operation of the department.

Qualifications :

High School Diploma or GED

Special Knowledge / Skills :

Proficient keyboarding skills

Strong organizational, communication, and interpersonal skills

Ability to follow written instructions

Ability to operate multi-line phone system

Bilingual Preferred

Experience :

One year clerical experience in office setting

MAJOR RESPONSIBILITIES AND DUTIES :

Reception and Phones

Receive and direct incoming calls, take reliable messages, and route to appropriate staff.

Greet and direct department visitors.

Check visitors in and out of the department.

Receive, sort, and distribute mail, messages, documents, and other deliveries.

Assist with the receipt and distribution of materials

Maintain visitor log and issue visitor passes.

Other

Assist with preparation of materials for mailing, including preparing labels, stuffing envelopes, etc.

Maintain confidentiality.

Maintain computerized files using a computer, including reports, employee roster, and mailing lists.

Assist with the scheduling of meetings as needed.

Provide clerical assistance as needed.

Assist with dispatch during route times.

Serve as a substitute white fleet driver and / or bus monitor as needed.

Other duties as assigned by the supervisor.

General Employee Requirements :

Quality of Work - complete assignments meeting quality standards, to include accuracy, neatness, thoroughness and adherence to standards and safety rules.

Quantity of Work - demonstrate the ability to manage several responsibilities simultaneously, perform work in a productive and timely manner, and meet work schedules.

Work Habits - display a positive, cooperative attitude toward work assignments, working diligently to accomplish tasks assigned.

Communication - communicate in a positive manner with others, to include listening and responding appropriately, expressing ideas orally and in writing in a manner that helps build a positive climate for the organization.

Dependability - adhere to time frames, monitor projects and exercise follow-through, be on time for meetings and appointments, and respond appropriately to instructions and procedures.

Cooperation - work well with co-workers and supervisors as a contributing team member, demonstrate consideration of and maintain rapport with others, and help others willingly.

Initiative - seek and assume greater responsibility, monitor projects independently as required, and follow through appropriately.

Adaptability - adjust well to any change in duties, procedures, supervisors or work environment, accept new ideas and approaches to work, and respond appropriately to constructive criticism and suggestions for work improvement.

Judgment - effectively analyze problems, determine appropriate action for solutions, and use logical thinking to exhibit timely and decisive action.

Attendance - attend work on a consistent basis, taking care to consider the use and number of absences in accordance with policy so that the organization is not negatively impacted.

Punctuality - arrive to work and depart from work according to department and district requirements.

Supervisory Responsibilities : None.Mental Demands / Physical Demands / Environmental Factors : Tools / Equipment Used : Standard office equipment, including computer and peripherals

Posture : Prolonged sitting; occasional bending / stooping, pushing / pulling, and twisting

Motion : Frequent repetitive hand motions; frequent keyboarding and use of mouse

Lifting : Occasional light lifting and carrying (less than 15 pounds)

Environment : Work is performed in an office setting; may require occasional irregular and / or prolonged hours

Mental Demands : Maintain emotional control under stress; work with frequent interruptions

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.