Performs full function of device installation, tracking, and device discharge. Including but not limited to ensuring HCA PRiSM training is completed.
Conducts day to day outreach to recruit patients into the PRiSM RPM. Actively enrolls patients into the PRiSM portal along with all required information.
Educates patients on the RPM process, technology, RPM devices and chronic disease basics. Determines device needs and ensure patient has proper devices.
Validates devices prior to distributing to patient. Logs and tracks distribution of devices. Assists patients to respond to the SMS consent, save the PRiSM applet to their home screen, pair monitoring devices as appropriate, send first set of measurements to the portal and confirm with the HCA team receipt of measurements.
Understand action plan when measurements outside of expected range. Discharge patient from RPM service and collect device from patient’s home, as per Prospect protocols.
Follow CDC cleaning guidelines when collecting device from discharged patient prior to distributing to another patient. Accurately documents outreach and engagement with each patient encounter, telephonic and home visits.
Assumes responsibility for maintaining a clean and safe environment. Ensures Infection Control procedures and HIPAA compliance.
Ensures appropriate stock of supplies, as needed. Maintains an appropriate inventory of supplies and ensures that supplies are in kept in appropriate storage areas.
Provides list of out of stock supplies to appropriate contact. Assists in receiving and following up on supply deliveries.
Provides excellent customer service and telephone coverage and completes additional clerical duties as assigned. Responds to patient inquiries related to RPM devices and assist in troubleshooting, making home visits as needed to resolve and satisfy patient experience.
Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities.
Demonstrates appropriate use of independent judgement and decision making.One (1) year healthcare experience in an ambulatory clinic setting required.
Understanding of basic medical terminology. Understanding proper technique when taking measurements. Understanding of teach-back method.
Understanding of health and cultural literacy of community. Must be able to read, write and communicate effectively in English.
Must demonstrate customer service skills appropriate to the job. Bilingual skills to communicate effectively with patients and families School Diploma or Equivalent Basic Life Support l Assistant (MA) Certification or LVN license required.
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