A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations.
Key ResponsibilitiesOversee day-to-day operations, modernization, and enhancements of service desk operationsDevelop and manage customer relationships and prepare executive-level reports on performanceConduct assessments of current operations and implement plans for service desk evolutionRequired Qualifications, Training, and EducationAbility to obtain and maintain a Public Trust clearanceBachelor's degree or higherMinimum of 4 years leading a service desk operations teamITIL certification requiredExperience with documenting and updating SOPs and ensuring cross-training for service desk tiers
IT Service Desk Technician II - Security Clearance Required
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. Tier...
Service Desk Project Manager
A company is looking for a Service Desk Project Manager to oversee IT support services for government clients. ITIL v4)Experience with ServiceNow or equivalent ITSM solutions. PMI-ACP, Certified Scrum Master)ITSM related certification (e. ...
IT Business Development Manager
Merit Services is seeking an IT Business Development Manager to join our client’s dynamic team a in Trois-Rivières. Demonstrated expertise as an IT Business Development Manager, Account Executive, or in a comparable position, with a proven history of consistently achieving or surpassing sales goals....
IT Service Delivery Manager
A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams. ...
IT Manager
Merit Services is currently embarking on an exciting quest to find an extraordinary and ambitious IT Manager to lead and supervise our client’s esteemed tech squad. As the IT Manager, you will play a key role in overseeing daily technology department operations, introducing innovative technological ...
IT Service Desk Analyst
A company is looking for an IT Service Desk Analyst to provide remote and deskside technical support for computer hardware, software systems, and mobile devices. ...
IT Project Manager
Merit Services is seeking a IT Project Managerto join our client’s dynamic team in Brantford. As an IT Project Manager, your responsibility is to supervise the entire process of project planning, execution, and implementation, guaranteeing timely delivery, adherence to the budget, and meeting the ex...
IT Service Desk
Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization. Job Description The IT Service Desk role is to support and maintain in-house computer systems, desktops, ...
IT Help Desk Technician
Merit Services is seeking an IT Help Desk Technician to join our client’s dynamic team a in Trois-Rivières. As an IT Help Desk Technician requires using your technical knowledge, ability to solve problems and focus on customer support to effectively handle and solve IT problems promptly. Demonstrate...
IT Service Desk Lead
Act as team lead to the assigned group of IT Service Desk Technicians ensuring outstanding performance of services and technical support to customers, including achieving service levels in line with established requirements, and customer expectations. With Senior IT management support, ensure servic...