Job Overview
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
The Facilities Manager oversees and manages all aspects of facilities operations for a luxury retail company. They will play a crucial role in maintaining the high standards of our salons, ensuring that all locations are operationally efficient and provide an exceptional environment for both customers and employees.
The Facilities Manager will coordinate maintenance activities, manage vendor relationships, and implement processes to support all Lugano salons and be the main point of contact for the Real Estate Development department during new location openings.
This role also requires regular travel to various locations to conduct inspections and ensure compliance with company standards.
What You W ill Do
- Ensure salons are clean, well-maintained, and efficiently operated, coordinating with the Salon Operations team.
- Develop and implement preventive maintenance and repair schedules for all locations.
- Supervise maintenance staff and external contractors, coordinating with the Salon Operations team.
- Oversee workplace inbox, promptly addressing and resolving time-sensitive issues.
- Create and distribute recurring reports on workplace requests and issues, updating stakeholders.
- Conduct ongoing salon inspections, resolve issues, and communicate progress with stakeholders.
- Collaborate with the Real Estate Development Team on new locations from building to opening, supporting ongoing operations.
- Lead regular meetings to align teams on the project roadmap and task list for new locations.
- Manage vendor relationships, including contract negotiation, service quality assurance, and procurement.
- Oversee procurement and scheduling of services essential to salon operations, providing training and support to the salon team.
What You Bring
- You have proven experience as a Facilities Manager or in a similar role, preferably in a retail or luxury environment.
- You pride yourself on excellent organizational and project management skills.
- You have strong negotiation and vendor management abilities.
- You work independently and have the ability to manage multiple priorities.
- You have proactive and clear communication and interpersonal skills.
- You understand the need to be available to respond to emergencies and provide after-hours support as needed.
- You have experience managing multiple locations, and retail is preferred.
- Plus, if you have an understanding of luxury retail operations and customer expectations.
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