Workforce Support Center Manager

Vectrus
Springfield, Virginia, United States
Full-time

Overview

The Contractor shall provide a fully qualified and experienced Workforce Support Center Manager (WSCM) for this contract.

The WSCM shall serve as the Government’s first point of contact for all workforce support services requirements.

Responsibilities

  • The WSCM shall serve as the Government’s first point of contact for all workforce support services requirements.
  • the WSCM shall demonstrate knowledge and experience with the Joint Personnel Adjudication System (JPAS), Scattered Castles, clearance passing and conducting security briefings and debriefings, CMMS (equipment creation / deletion, work order management, preventative maintenance, and metric generation), badging / Common Access Card (CAC) issuance, and knowledge of Peoplesoft Software.

Qualifications

  • The WSCM shall have no less than four years’ experience managing a customer service operation of similar size and scope.
  • The WSCM shall possess good communication skills, written and oral; able to anticipate and solve problems and / or resolve customer issues;

and be able to operate in a fast-paced, changing environment.

30+ days ago
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