Duties Description Duties Description :
Provides initial personal contact response over the telephone to customers regarding self-service and navigation of the PeopleSoft system.
Resolves the most straightforward requests, questions or problems by explaining and interpreting the PeopleSoft system (.
walks customers through the self-service functionality, on a step by step basis, for the purposes of helping them complete address changes and understanding the loan process including taxability of loans, multiple vs.
refinanced loans, and loan eligibility).
- Assists customers in registering for the self-service portal through identification of the callers (. confirmation of names, addresses, registration numbers / social security numbers, dates of birth, and last known employers).
- Logs Problem Incident Reports (PIRS) in the event the PeopleSoft system is not operating as designed or there is a system defect;
these incidents are reported to the Redesign Team.
Assists in the completion of casework and resolution of other Retirement System matters, as necessary.
- Scans loan forms and completes basic data entry to initiate the loan process.
- Resolves calls pertaining to rudimentary Retirement System matters (. form requests, death reports, faxes, .
Operates a personal computer to access mainframe data and Lotus Notes for the Retirement Systems’ various databases on laws, policies and procedures.
- Demonstrates a working knowledge of the Retirement System’s MEBEL database
- Demonstrates a working knowledge of the customized Lotus Notes databases, the Internet, and OSC’s Intranet.
Call Center Representative
The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. The Candidate shall maintain and update Various ...
Retail Cosmetics Sales Leader - Prestige Beauty, Colonie Center - Full Time
Ability to think creatively, strategically, and technically to address business challenges and opportunities. Fully-Funded education benefits - may include 100% of tuition, books, and fees. Lifting and moving items weighing up to 25 lbs. Now is an exciting time for a Macy's career as we continue to ...
Clinical Nurse III: Emergency Department- Full Time, Nights
Minimum of 1-3 years of previous clinical nursing experience in an Emergency Department, preferably in a large academic, Level 1 Trauma Center and Comprehensive Stroke Center. The Emergency Department (ED) is a Level I Trauma Center and serves as a regional referral center for a wide variety of pati...
Dental Assistant Full Time
The Center for Disability Services offers hope, innovation and achievement to the people we support. The successful candidate will be working at the Center Health Care. Processing paperwork –consult report ,route slip, recall card. At least 1 year of related experience, specifically in: Dental Offic...
Minimally Invasive Gynecologic Surgeon; Obstetrics and Gynecology, Full time Physician
The Department of Obstetrics and Gynecology is a full-service tertiary care group that employs 30 part-time and full-time physicians, 10 nurse practitioners, 8 sonographers, 2 full-time Genetic Counselors, plus supporting administrative and clinical staff along with 24 residents and 6 fellows in MFM...
Clinical Nurse III: Emergency Department - Full Time, Nights
Minimum of 1-3 years of previous clinical nursing experience in an Emergency Department, preferably in a large academic, Level 1 Trauma Center and Comprehensive Stroke Center. The Emergency Department (ED) is a Level I Trauma Center and serves as a regional referral center for a wide variety of pati...
Electrician - Full Time
Day (United States of America)Installs, maintains and repairs all functions of electrical power apparatus, controls, electrical systems, and equipment throughout the Albany Medical Center. Installs and maintains nurse call systems, signaling systems, and fire alarm systems. Installs, inspects, maint...
Clinical Nurse- Neonatal ICU (full time 36 hrs/week NIGHTS)
Seeking a full time RN for the Neonatal ICU. Excellent communication, prioritization, organizational and time-management skills. Thank you for your interest in Albany Medical Center!. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliate...
Call Center Representative
The Call Center Representative operates the hospital/Physician’s Answering Service communications system. Call Center Representative operates the Hospital/Physician’s Answering Service communications system. Answers customer calls for Hospital/Physician Answering Service, transfers interdepartmental...
Clinical Nurse III- Evening- Full time- Operating Room
The Albany Medical Center’s Surgical Care program is growing to address the needs of our patients. Thank you for your interest in Albany Medical Center!. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but ...