Community Manager (Lease Up) - Asheville

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors.

Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, manages more than 857,400 units / beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

The Community Operations and Lifestyle Manager is responsible for the day-to-day operations and oversight of several key areas within their community, including office management, concierge, payroll, maintenance, billing, and accounting in order to achieve established budgeted financial and operational goals, and ensure that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

The Community Operations Manager is also responsible for ensuring the operation of the Resident services, Concierge, and Uniformed Services in an attentive, friendly, efficient and courteous manner, providing all residents with quality service prior to and throughout their stay.

JOB DESCRIPTION

1. Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

2. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

3. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor / contractor, accounting, and the client / owner as needed.

4. Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

5. Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.

6. Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

7. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.

Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

Follows up to ensure resident satisfaction.

8. Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

9. Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

10. Assists in managing the client / owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

11. Develops new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms.

12. Acts as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality.

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Additional Compensation :

• Corporate Positions : In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and / or quarterly bonus programs.

Robust Benefits Offered* :

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage;

costs discounted after 3 and 5 years of service.

Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays.

Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, 20-40% housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.