Medical Assistant Training Coach

Position Summary :

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Medical Assistant Training Coach role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience.

The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role.

The Medical Assistant Training Coach uses a competency-based model to foster growth learning and enhance the socialization of the learner.

The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences.

The Medical Assistant Training Coach will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. Education Requirements :

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• Medical Assistant Certification is strongly preferred.*
• High school diploma or equivalent required.
• BLS certification is required at time of hire.

Work Requirements :

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program
• Or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.

Licenses / Certifications Requirements : One of the following certifications is required (or must obtain within 15 months of hire) :

• ARMA- American Registry of Medical Assistants
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) Or the following certifications are excepted at the time of hire : Graduate of an Accredited School of Nursing or LPN or RN
• EMT Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant Basic Life Support (BLS) required or must be obtained within 12 months of hire.
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

Job Duties : The Training Coach - MA focuses on assessment and validation of team member’s skills and competencies. Duties include :

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and / or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competency for the specific job.
• Hosts Learning Coach Workshop, as needed.
• Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.
• Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to six assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required.
• Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates / changes, clinical refresher needs, registration process refresh / updates, and annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates / changes, other market training needs.
• Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.
• Maintain team member evaluation feedback being at the fully meets or higher level each year.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Oversee the 30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level.
• Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.
• Provide timely feedback on assigned team member performance and escalate any issues if required.
• Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned.
• Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
• Provide support, partnership, and training to other market Training Coaches nationally, as needed.
• Attends mandatory operations / learning meetings on behalf of Training Specialist in their absence.
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history;

confirm purpose of visit; etc.

• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to providers as needed.
• Conduct point-of-care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to the provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance / Quality Control logs for equipment troubleshooting breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Other patient care responsibilities as defined in the Medical Assistant Guideline document.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.

The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement

About GoHealth Urgent Care

GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland / Vancouver, Texas and Virginia.

And all of these positions have one thing in common : flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations.

With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

Remote positions are also available.