Job description
TITLE : Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown
$15 / hr.
Combination of first, mid, and second shifts. Must be Available Weekends. Open availability required.
MUST PASS CRIMINAL BACKGROUND CHECK
Free and Safe City Garage Parking
PTO to use During the First Year
Marriott Room Discount from Day One
GENERAL PURPOSE
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
ESSENTIAL DUTIES / RESPONSIBILITIES
Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES / RESPONSIBILITIES
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
SUPERVISORY DUTIES - None
JOB QUALIFICATIONS
Knowledge
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have stable employment history, and previous experience in dealing face to face with the public. Knowledge of basic customer service skills required.
Must be fluent in oral and written English.
Skills
Must be computer literate.
Must have vision ability to read written communiques and monochrome computer screen.
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Abilities
Must be able to understand and follow verbal / written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Education / Formal Training
High School diploma or equivalent
Material / Equipment Used
Standard office equipment including but not limited to : Telephone, copier, PC, and fax machine.
Environment
Prolonged standing indoors.
Job Type : Full-time
Pay : $15.00 per hour
Benefits :
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance Schedule :
- Day shift
- Day shift
- Evening shift
Agent - Front Desk
The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. Hotel front desk experience preferred. ...
Front Desk Agent AM|PM
Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance). After training, knowledge of all Front Desk systems; familiarity with Reservations Department forms and procedures. ...
Front Desk Agent
Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Contributes and maintains established information and communications sources such as depa...
Part Time Front Desk Agent
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk Agent
Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort. ...
Front Desk Agent NIGHT AUDIT
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. ...
Front Desk Agent - Courtyard By Marriott Bethlehem
Action-Oriented Balance Celebrate Change Agent Community Empowerment Learning. ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Front Desk Agent
Location Bethlehem, PA The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. Hotel front desk experience preferred. ...
PT Cashier - 6243
USA-PA-Allentown-3070 Tilghman Street .At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities.It's our secret recipe for success and it guides everything we do.We put our customers first, do what's right, win togethe...