Job Description
Job Description
Must have
Exp- 8+ service now relevant exp of 8 years
Exp in IT operations management (ITOM) SN discovery, service mapping, event management
SN Integration exp with third party tools
APM application portfolio management
Both ITOM and APM good to have
More weightage on ITOM, APM - niche
CSDM check for this exp
Developer
Communication, presentable
Certifications
- Service now Admin Certified System administrator (Mandatory) must have
- Certified implementation specialist ITOM good to have
- Certified SPM Good to have
- Application management
- Certified Application developer good to have
SKILLS / EXPERIENCE PREFERENCES : 6+ year of experience required.
Dynamic and Proactive ITSM Professional :
Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Organized and analytical with the ability to work effectively in a team environment.
Demonstrated ability to implement projects on time to meet project schedules.
Capable of handling multiple priorities in a fast-moving environment.
Application Portfolio Management (APM) Expertise :
Essential expertise in Application Portfolio Management (APM).
Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.
Technical Proficiency :
Intermediate level experience with ServiceNow implementations.
Understanding of the Common Service Data Model (CSDM)
Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST / SOAP).
Strong communication, presentation, and writing skills.
Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules :
Hands-on experience in the development and implementation of ServiceNow ITSM modules :
Asset Management
Incident Management
Change Management
CMDB / Discovery
Service Mapping / Dependency Mapping
IT Asset Management
Technical Understanding :
Exposure to ServiceNow platform capabilities.
Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation :
Proficient in creating and managing scripts and workflow.
Experience in one or more scripting languages : JavaScript, Python, PowerShell.
ITSM Fundamentals :
Fundamental understanding of ITSM, ITIL
Understanding of CMDB.
ServiceNow Scripting Aspects :
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.
Web Services and Integration :
Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.
Customization Skills :
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
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