A company is looking for a Patient Access & Workforce Management Analyst.Key ResponsibilitiesMonitor call volume demand and adjust workforce to optimize patient experience and KPIsProvide analysis and reporting on agent performance, trends, and staffing levelsServe as the central contact for technology concerns and collaborate with IT and vendorsRequired QualificationsBachelor's degree in a related field3+ years of experience in a call center analytical rolePrior experience in workforce forecasting and planning preferredExperience with Nice inContact / Ring Central Contact Center Solutions preferred3-5 years of recent medical office experience in a similar capacity preferred
Call Center Operations Analyst
A company is looking for a Patient Access & Workforce Management Analyst. ...
Virtual Call Center Operations Manager
Are you interested in managing a virtual call center? Our hybrid work model consisting of working from both a JP Morgan Chase site as well as your home location in Atlanta, GA to lead and manage a dynamic highly motivated team of up to 150 specialist Operations Manager, Operations, Call Center, Mana...
Security Operations Center Analyst
A company is looking for a Security Operations Center Analyst II to coordinate and report on cyber incidents impacting State, Local, Tribal, and Territorial governments. ...
Security Operations Center (SOC) Analyst
Collect, analyze, and correlate security events and use discovered data to enable recommendation of mitigation of potential incidents within the enterprise as defined by Computer Security Incident Response Center (CSIRC) methodology. Two or more years of experience performing SOC Analyst duties. ...
AVP Call Center Operations
A company is looking for an AVP, Call Center Operations (Member Services). ...
Security Operations Center Analyst
Security Operations Center (SOC) Analysts I and II. Demonstrate background in a Security Operations Center (SOC) ideal. TekStream is currently looking for several Level I and Level II Security Analysts whose primary day-to-day duties involve reviewing alerts from Splunk SIEM and/or SOAR products and...
Operations Specialist III - Call Center - SPANISH speaking
Operations Specialist III - Call Center - SPANISH speaking!. Law firm or call center experience preferred. Answer telephone, screen and direct calls. Provide foreclosure related information to callers. ...
Case Manager (RN) – Utilization Management – Weekend Incentive Program (WIP) - Relocate to Delaware
Case Manager (RN) – Utilization Management – Weekend Incentive Program (WIP). Christiana Care Hospital currently recruiting a Registered Nurse (RN) for our Weekend Incentive Program (WIP) with experience in Utilization Management in an Acute Care Hospital Setting. Weekend Incentive Program (WIP). We...
Program Manager
The Program Manager is responsible for developing, maintaining, and sustaining effective relationships with key site contacts to ensure successful program implementation and site engagement with programs. The Program Manager will facilitate program implementation to ensure all stakeholders have an e...
Manager, Global Compliance
Lead legal team members supporting the successful development and implementation of products, programs, and projects. Project Management Institute, Inc. JobPosting","title":"Manager, Global Compliance","datePosted":"2024-08-26T00:00:00","validThrough":null,"description":"What you will be doing\nYou ...