Experience Consultant

Job Description

Job Description

Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of

proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime

Impact and Evidence-based Progress.

Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to

potential guests, along with thoughtfully designing and curating guest experiences by matching guest

interests with the perfect combination of services, activities, and lectures. Answers all incoming

reservations calls for Tucson, Lenox and Woodside properties and promotes Canyon Ranch through

proactive selling. Maintains call expectations in the areas of rapport building, determining guests’ goals,

descriptive selling based on those goals, customer service, knowledge, and closing a sale. This position

sells integrated health and wellness packages and is responsible for upselling and cross-selling a large

variety of services that includes everything from program enhancements, spa services, exercise

programs, medical services, and spiritual experiences.

Responsibilities

Clienteling : Proactively maintains a relationship with our Canyon Ranch

customer base and makes / books sales including : Answer incoming requests

via phone calls, emails, chats and other channels providing direct sales to

customers, return guests and travel agents; Answer inbound calls while

using active listening skills in a consultative selling approach to assess the

customer’s needs and confidentially curate a value-based offer that focuses

on the customer’s intentions; Meet or exceed the required sales goals as set

by management.

Promotions : Engage our customer base by actively promoting our products

and services across the brand through sending emails and making

outbound call campaigns, building on the lifetime value of our customer

base driving incremental revenue.

Guide and Advise : Design and curate transformative wellness experiences

through thoughtful inquiry, identifying interests of guests and providing

advice during the booking process.

Systems : As the voice of the customer and a Canyon Ranch employee, you

will maintain customer records and preferences in the company’s Customer

Relationship Management (CRM) system. Makes reservations in our

Property Management System (PMS) and other tools for tracking and trend

reporting. Creates accurate reservations for Tucson, Lenox and Woodside

by inputting data for reservations into our property management computer

system using specific coding in multiple fields. Ensures appropriate

information is updated and maintained for the customer.

Qualifications

1-2 years of experieen required in same or similar field.

Highschool dipolma required, associate degree or two year equivalent specialized training required.

Must have valid driver's license with an acceptable driving history