Vendor Operations Manager (Remote based in US)

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide.

We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare.

Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare.

Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Manager, Vendor Operations role will be accountable for managing end-to-end delivery of all business process outsource (BPO) contracts, as well as, vendor performance of BPO services.

He / she will be accountable for the successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction and operations are not compromised.

The role is located in Frisco, TX (remote or in office) and will work directly with a number of vendor partners located in Nationally and Internationally.

A successful candidate should be comfortable working within a highly matrix-driven organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manages the day-to-day governance of the operational aspects within contracts between Conifer and our vendors assigned, which is a major function of our overall enterprise.
• Ensures successful project implementation of new processes to production stage.
• Ensures standard operating procedures (SOPs) are in place and executed consistent with organization processes and best practices.
• Works with operational leaders to manage the vendor’s operational performance.
• Monitors vendor performance against Service Level Agreements (SLAs) and provides guidance, feedback, corrective action plans, vendor compliance audits, resolutions to escalations and leadership to drive the vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics.
• Oversees vendor change management readiness to support new program launches, changes to business rules, processes and tools.
• Manages the internal governance process to prioritize vendor initiatives and ensure all requirements to consider a process for the vendor are met.

FINANCIAL RESPONSIBILITY (Specify Revenue / Budget / Expense) :

Ensure Vendor(s) inventory / data placement and projects are managed within budgetary guidelines.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws.

Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) Supervisor, Vendor Operations
• Direct or Indirect Reports (titles) Analyst, Vendor Operations

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

10+ yrs :

• Strong communication and influencing skills - person needs to be able to manage BPO delivery and expectations.
• Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation.
• Proven experience of influencing other departments where their support is critical to success.
• Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
• A good understanding of change management, the importance of it, approaches, key tasks and timelines.
• Ability to thrive in a fast-paced multinational environment working across multiple lines of business.
• Very strong team player with excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong project / program management skills.
• Able to work across cultures effectively, valuing diversity within virtual team. Working knowledge of international business practices.
• Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and / or experience preferred to perform the job.

• Bachelor’s degree or equivalent work experience required.
• A minimum of 3 years of current supervisory experience is required.
• A minimum of 7 years of revenue cycle experience is required.
• CommonSpirit systems and applications experience is required.
• Strong Excel (pivot tables & vlookups) is required.
• Strong team player able to work effectively with all levels of employees in the company and to deal with many different levels of technical and business acumen.
• Ability to work in a dynamic, fast-paced work environment.
• Ability to effectively prioritize and execute tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel domestically and internationally
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Environment
• Hospital Environment
• Remote Environment

TRAVEL

Approximately 10% to 30% travel may be required (Nationally or Internationally)

COMPENSATION

• Pay : $60,528 - $78,624 annually. Compensation depends on location, qualifications, and experience.
• Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.
• Management level positions may be eligible for sign-on and relocation bonuses.

BENEFITS

Conifer offers the following benefits, subject to employment status :

• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.

This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and / or any future required vaccines and screenings.

LI-JR3

Education :

Required : Bachelor’s degree or 4 years applicable Healthcare Supply Chain leadership; experience in lieu of degree.

Preferred : Bachelor’s degree with 2 years Healthcare Supply Chain including managerial responsibility

Experience : Required : 2-4 years

Required : 2-4 years

Certifications :

Preferred : Certified Materials and Resources Professional (CMRP).

Physical Demands :