Catering Manager 3

Unit Description

Creating imaginative menus daily, you also know how to make your customers feel at home. You are a people person and a culinary expert all in one.

Sodexo is seeking a Catering Manager 3 for Bentley University located in Waltham, MA. The Catering Manager provides supervision for catering services at this unit to ensure client satisfaction and retention for the Company.

Oversees a highly complex and high volume of catering sales and functions in excess of $2.5M in managed catering volume.

Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth.

Plans projects, including defining objectives, methods, timetables and budget to support client and Sodexo's strategic plan.

Bentley University , high profile business school with high expectations and standards. Client facing interaction is important; innovation is key.

Key Duties

• Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including food production, inventory, product deliveries, invoices, and procurement operations.
• Oversight of the sales process for catering and / or conference services. Works with client and customers to design events.

Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned.

Establishes and maintains a safe work environment including both food and physical safety in order to comply with all regulatory and Sodexo standards in various environments.

Drives the Zero Harm mindset.

• Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary.
• Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards.

The successful candidate will :

• Identify customer needs and expectations;
• Ensure that Sodexo and customer goals are aligned and met;
• Educate and develop rapport with clients and promote partnerships;
• Promote a customer / client centered culture that strives to exceed customer and client needs;
• Coordinate all unit catering initiatives to drive sales growth and track results;
• Maintain and improve service level resulting in increased customer satisfaction;
• Ensure all HAACP standards are followed;
• Demonstrate resourcefulness and quick responsiveness to client and customer requests.

Is this opportunity right for you? We are looking for candidates who :

• Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
• Exhibit flexibility to take on additional responsibilities as needed;
• Demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.

What We Offer

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Basic Management Experience - 2 years

Basic Functional Experience 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

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