Client Service Coordinator
Banfield Pet HospitalMadison, WI, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionQuality The consumer is our boss, quality is our work, and value for money is our goal. Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency We use resources to the full, waste nothing and do only what we can do best. Freedom We need freedom to shape our future; we need profit to remain free. Leadership : Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional : Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances. High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year of related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future. Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources : Your mental health matters. Access our industry-leading resources,
Client Service Coordinator
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
Job Summary
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
The Five Principles
Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles :
Hiring Qualifications
Competencies
Capabilities and Experience (can do)
Attitudes (will do)
Special Working Conditions
Experience, Education and / or Training
Benefits
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits :
serp_jobs.job_alerts.create_a_job
Client Service Coordinator • Madison, WI, US
Job_description.internal_linking.related_jobs
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
JOIN A TEAM THAT VALUES PEOPLE .At Hendricks Commercial Properties, we value people who value people.We believe in creating environments where communities thrive, and we encourage our team to embra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking two Creative Services Specialists to support our Creative Marketing Services department in the design, execution, and accuracy of digital and print spreads for our Home, Hardgoods an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Leading distribution / retail organization in Southern WI and looking to hire a Corporate Controller.This will be a succession plan to becoming the future CFO.
WHY TO CONSIDER THIS OPPORTUNITY : .FREE -...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
Entry Level Sales Representative.We are seeking a motivated and enthusiastic Entry Level Sales Representative to join our dynamic team.
This role is ideal for individuals looking to kick start their...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are looking to add a Client Service Consultant to join our Property Casualty team in Madison, WI.Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world.
We are seeking a Shipping Coordinator...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a motivated and enthusiastic Entry Level Sales Representative to join our dynamic team.This role is ideal for individuals looking to kick start their career in sales and gain valuabl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We're looking for people who put their innovation to work to advance our success and their own.Join an organization that ensures a more secure world through connecting and protecting our customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 This role will be responsible for a variety of tasks including but not limited to maintaining proficiency as a "Super User" status for two separate Food Supply Chain Management Systems.You will tra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Leading distribution / retail organization in Southern WI and looking to hire a Controller.The company is financially sound, yet their success is not just defined by their profits; it's about living ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Do you have a passion for working on cars, forklifts or other heavy equipment? Do you want to turn your hobby into a career? Check out what we can do for you! .
We are currently hiring full-time.Fie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Contracting Program Manager is responsible for leading, coordinating, and overseeing DIV21’s management of active project initiatives to achieve strategic business objectives.This role en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
TRS Healthcare is seeking a travel Clinic Physical Therapist for a travel job in Beaver Dam, Wisconsin.Job Description & Requirements.
TRS Healthcare Job ID #1374195.Pay package is based on 8 hour s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Provider Contracting And Credentialing Specialist.The Provider Contracting and Credentialing Specialist is responsible for supporting provider contracting, credentialing, and administrative functio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Lending Client Coordinator
Compeer FinancialSun Prairie, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Facilities Coordinator
Geronimo Hospitality GroupBeloit, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Creative Services Specialist
Colony Brands, Inc.Monroe, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Corporate Controller
Creative Financial StaffingNew Glarus, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
COORDINATOR - SALES / CLIENT RETENTION
SignalMadison, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Service Consultant, PC
Holmes MurphyMadison, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Shipping Coordinator
Trek TravelMadison, WI, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Coordinator - Sales / Client Retention
Signal of MadisonMadison, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Coordinator
nVentOregon, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Line Coordinator
Colony Brands, Inc.Monroe, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Controller
Creative Financial StaffingMonroe, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Seasonal Tax Associate - Local
IntuitCambridge, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Facilities Coordinator
Atlas Toyota Material Handling, LLCJanesville, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Contracting Program Manager
Precision Drive and Control IncMonroe, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Clinic Physical Therapist - $2,511 per week
TRS HealthcareBeaver Dam, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Assistant Automotive Service Center Manager
Blain's Farm & FleetMonroe, WI, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Provider Credentialing & Contracting Coordinator
Group Health Cooperative of South Central WisconsinMadison, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Tax Associate - Local
IntuitCambridge, WI, United Statesserp_jobs.job_card.full_time