Patient Experience Specialist

Job Description

Job Description

Description : About Us :

About Us :

At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience.

As a customer service / patient experience specialist, you will play a key role in creating a welcoming and supportive environment for our patients.

Our mission is to deliver the highest standard of care and comfort to those we serve.

Job Description :

As a Patient Experience Specialist, you will be responsible for ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service.

Your primary focus will be to establish positive relationships with patients, addressing their inquiries, concerns, and needs effectively, and leaving a lasting, positive impression.

Key Responsibilities :

• Patient Interaction : Interact with patients through various communication channels, including phone, email, and virtual, and provide them with a friendly, empathetic, and professional experience.
• Scheduling and Coordination : Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
• Complaint Resolution : Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
• Educational Support : Provide patients with information regarding their equipment.
• Data Entry : Maintain accurate and up-to-date patient records, including contact information and insurance details.
• Compliance : Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
• Team Collaboration : Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.

Requirements :

• Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
• Strong interpersonal and communication skills.
• Empathy and patience in dealing with patients and their concerns.
• Ability to handle challenging situations with professionalism and tact.
• Detail-oriented and organized, problem-solving abilities.
• Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
• Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.
• Medical billing experience is a plus but not required.

If you are passionate about making a positive impact on the patient’s experience and have a strong customer service background, we invite you to join our team at Quest Health Solutions.

Apply today to be part of a company that values the well-being and comfort of our patients.

Quest Health Solutions is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.