CSR / Receptionist (Midwest Platform)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.

We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

Job Summary :

The Customer Service Representative’s primary duties include the day-to-day processing of new business, renewal business, and policy changes.

The CSRs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team.

This role requires working knowledge in workflows, service delivery, workload management, and Acrisure’s core deliverables

Responsibilities :

Serves as primary processor of client-related documents and services.

Utilizes standard processes to increase effectiveness and improve overall service delivery.

Administers defined processes, analyze data, and suggests improvements.

Provides professional, timely, and accurate output to customers and internal team members.

Partners with the team to manage the workload and deliver exceptional customer service as defined by Acrisure's Customer Service Standards.

Improves client satisfaction by meeting and exceeding customer service standards.

Receives and responds to client calls and email requests per Customer Service Standards.

Works side-by-side with the team and foster on-going, open communication, and manages the workload.

Facilitates a team environment that promotes collaboration and trusted partnerships.

Utilizes social media to facilitate open communication and idea sharing both internally and externally.

Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output.

Uses the Operating Systems (O.S.) as defined and enters needed information accurately and timely.

Requirements :

Proficient in Microsoft Office Products

Must be comfortable in an electronic environment with strong computer skills.

Excellent people skills and ability to work well in a team environment.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail

Education / Experience :

High school diploma or GED (college preferred)

A minimum of 2 years' experience within the insurance industry or business-related setting

Current Property and Casualty License OR Life and Health License

Physical Requirements :

Long periods in a seated position

Screen Exposure

Large amounts of typing

Benefits & Perks :

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Parental Leave

Generous time away