JOB TITLE : Customer Success / Onboarding Manager
LOCATION : Pleasanton - 5 days onsite / week
DURATION : 4-6 week contract to hire
RATE RANGE : 50-65 / hr
As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling customers to extract the full value from our suite of products.
You will join a dynamic, customer-focused team dedicated to product excellence and at the forefront exponential growth.In addition to assisting customers in onboarding, you will also have the opportunity to utilize your strengths and interests to enhance our onboarding experience.
This includes working closely with operations and product teams to refine our processes, collaborate on new product launches, or contribute to team expansion.
Our onboarding organization encompasses several customer segments, and during the interview process, you will be matched with a segment based on your experience and the business needs.
What you will do :
- Engage directly with clients to onboard them to the products across our product segments.
- Proactively manage the onboarding process end-to-end to meet customers' target timelines and objectives.
- Drive the adoption of products among customers.
- Collaborate with Sales, Account Management, Technical Account Management, and Support teams to ensure smooth hand-offs.
- Work closely with Product and Engineering teams to enhance and troubleshoot customer issues, as well as provide feedback on product enhancements.
Requirements
- Assist in developing and documenting processes and best practices.
- 3+ years of hands-on experience in a customer-facing role, preferably at a rapidly growing SaaS company.
- Demonstrated success in managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Exceptional communication and presentation skills, with the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to delivering an outstanding customer experience.
- Strong critical thinking skills, a growth mindset, and a desire for continuous improvement.
Bonus :
- 2+ years of experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc.).
- Experience in business or product operations roles.
IND123
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