JobOverview
We are looking for an efficient andskilled Customer Service Representative for our call center. As aCustomer Service Representative your job is to provide excellentcustomer support to our clients.
You will act as a liaison betweenour company and the clients.
You will berequired to respond to customers queries and resolve them as soonas possible. Your aim should be to maintain cordial relations withour customers.
As you will be in direct contact with our clientsyou should have clear knowledge about products and their functions.
In addition to this you should be wellversedwith our companys policies and procedures. Pleasant personality andgood communication skills are the key requirements for this role.
You should be competent enough to provide the best customer serviceto our clients.
If you have the desired skillsand qualifications required for this role you can send in yourapplications tous.
Responsibilities
- Updateand maintain customer information in thedatabase.
- Understand the kind of services weoffer during the job training.
- Providecustomers with all the information that theyrequire.
- Keep track of customer accounts byrecording their account information and the issues they havereported.
- Handle customer complaints activelyand ensure its resolution on time.
- Take ordersand calculate the charges by processing customersinformation.
- Answer customer questions andmaintain healthy relationships with thecustomers.
- Review customer accounts for anychanges.
- Resolve customer complaints on timeand ensure the quality of services ismaintained.
- Handle change in policies of thecompany and explain them to thecustomer.
- Generate sales leads for ourclients.
- Maintain a record of all the tasksundertaken and submit it to the highermanagement.
Requirements
- Bachelorsdegree in any discipline. High School Diploma with relevantexperience will also be considered.
- 2 years ofexperience as a Sales Representative or Front Desk Representativeor related role in the Customer Serviceindustry.
- Excellent knowledge about CRMSoftwares like Zoho Zendesk etc.
- Knowledge ofsocial media will be an added benefit.
- Abilityto provide results under pressure.
- Excellentcommunication and interpersonal skills.
- Goodproblemsolvingskills.
Temp Customer Services Representative I
The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Temp Customer Services Re...
Medical Device Customer Service Representative
A company is looking for a Medical Device Customer Service Representative to support customer needs in a remote setting. ...
Customer Service Representative
Customer Service Representative (CSR). They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service. Horizon's value and give customers the best service and experience possible. Strong customer-service attitude. ...
Senior Customer Service Representative - Remote
A company is looking for a Senior Customer Service Representative - Remote in CST or MST. ...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....
Behavioral Health Customer Service Representative
A company is looking for a Behavioral Health Customer Service Representative. ...
Customer Service Representative TEMP
General knowledge of customer service practices, office policies and procedures relating to customer service. General knowledge of customer service practices, office policies and procedures relating to customer service. Customer Service Representative TEMP . We are actively seeking talented, driven ...
Customer Service Representative
In this position, the Customer Service Representative will be responsible for handling a variety of customer emails, phone calls, and other inquiries. Our team is growing and we’re in need of an inquisitive, organized, and professional Customer Service Representative. If you’re looking for an engagi...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
We are seeking a motivated and customer-focused individual to join our team as a Customer Benefits Representative. In this role, you will be responsible for providing outstanding service to our customers, assisting them in understanding and maximizing the benefits they receive from our products/serv...