Customer Service Representative

Overview

Job Details :

Our team is growing and we’re in need of an inquisitive, organized, and professional Customer Service Representative.

This is a full-time hire position in San Jose, CA, with a high-profile client in the tech industry.

In this position, the Customer Service Representative will be responsible for handling a variety of customer emails, phone calls, and other inquiries.

They will also be responsible for various administrative tasks and process documentation, among other duties.

If you’re looking for an engaging team environment and an opportunity to enhance your customer service skills we would love to hear from you.

Skills :

• Ability to multi-task while staying organized and maintaining high attention to detail
• Proficient written and verbal communication skills
• Possess a willingness to learn and capable of taking direction and feedback in a positive manner
• Problem-solving mindset
• Can work independently or in team settings while adhering to deadlines
• Comfortable with proposing new ideas and solutions
• Transportation experience a plus
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, or comparable suites

Core Responsibilities & Essential Functions :

• Assist with authorization approvals process using multiple platforms
• Help manage efforts that help ensure compliance, safety, and working condition of vehicles
• Become proficient with commonly used internal database and forms programs
• Collaborate in regular upkeep and quality control of our existing program database
• Handle customer inquiries via CRM, email, phone or conference call, and / or in-person discussion as needed
• Assist with documentation and updating of program policies and procedures
• Work closely with and assist other program team members, including IT and field operations associates
• Assist with any additional responsibilities and reporting, as needed
• Opportunities for cross-training for other departmental duties may be available

Schedule

Monday through Friday, 8 : 30a - 5 : 30p, overtime as needed in office

Why work for MGO

At MGO, we understand that our team members give their very best when they feel fully seen, valued, and supported. Whether you are a seasoned professional ready for your next leadership role, or an emerging talent ready to launch the career of your dreams, we are committed to giving you the tools and guidance to thrive in your own unique way.

What's in it for you :

Work at the forefront : Our clients are culture shapers and mavericks breaking new ground in competitive and highly regulated industries.

They expect us to deliver truly innovative solutions, built on sound accounting fundamentals, and a vision for the future.

That is why we celebrate creative problem solving and seek team members with passion for what’s next.

Culture rooted in human care : Our style of relationship development and service delivery is based on the MGO Way, 26 fundamentals that guide our workplace culture.

With a focus on mutual trust, personal responsibility, and an inclusive mindset, we believe there is no limit to what we can accomplish together.

Where you can build something : As one of the fastest-growing firms in the nation, there is no end to the opportunities to shape a career you are passionate about.

We appreciate an entrepreneurial spirit. Bring your passions, your energy and your ideas to build a meaningful experience for yourself and our clients.

• Freedom to give your best : Because you know your goals and motivations, we offer flexible work arrangements, and a progressive time off policy that helps you achieve an optimal work / life balance.
• Compensation you deserve : We are happy to fuel your passion with a competitive compensation and benefits package that rewards hard work and motivates you to go beyond.
22 days ago