Job Description
Job Description
ARBOR RIDGE
Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties;
support for office personnel.
Essential Duties and Responsibilities
- Lease apartments at the highest effective rent level possible, while maintaining a strong customer service / satisfaction philosophy.
- Maintain a courteous and helpful attitude at all times.
- Respond to resident request promptly and courteously and to help resolve resident issues.
- Be aware of company and community policies and be able to explain them to residents and potential residents.
- Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
- Maintain accurate resident files in accordance with Drucker + Falk Company policy.
- Enter the computer data relative to residents and potential residents in accordance with company policy.
- Assist in developing and maintaining a resident retention / renewal program in order to achieve optimum increases and conversion ratios.
- Inspect apartments prior to move-in to ensure market ready status.
- Assist in the leasing activities and resident relations.
- Be aware of the rent levels and amenities of competitive communities.
- Be aware of all community and area facts and statistics.
- Assist in preparing the competitive market survey report as needed.
- Greet new residents and assist with the move-in process.
- Verify application data.
- Qualify potential residents.
- Show the model and available ready vacancies.
- Participate in the coordination of community sponsored events.
- Become certified as a Leasing Specialist through the company in-house training program.
- Travel may be required. Reasonable or limited use of your vehicle may be required.
- Perform other duties as assigned.
- Occasional weekend hours may be required.
Qualifications
Special Skills Required
- Ability to successfully interact with people
- Good organizational skills
- Good verbal skills
- Strong customer service / satisfaction philosophy
- Proficient sales skills
- Professional image
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel;
reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel.
The employee may be required to lift and / or move up to 25 pounds
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