COVID 19 UPDATE :
Volusion responded to the pandemic by transitioning to a fully remote workforce in 2020 and 2021. As we continue to navigate our new normal, Volusion provides workplace flexibility for employees to work from home and in the office.
During these unprecedented times Volusion continues to provide stability and growth opportunities to our employees and merchants alike.
We are actively interviewing for key roles in order to meet our product roadmap goals; for the time being all interviews will be conducted virtually.
About us :
Volusion powers thousands of ecommerce sites - from fledgling entrepreneurs like local artists selling handmade goods to mid market businesses processing millions of dollars in online sales every year.
If you're a creative professional that has a passion for driving change and you want to better the world with your ideas, we want to hear from you!
The rundown :
The Client Success Manager will be focused on creating a lasting relationship for our highest level customers and expanding Prime customer revenue! Regular interaction with our Prime customers will allow you to keep a constant pulse on their customer health and gameplan with them for future growth.
You’ll run the operation of the Prime Support Pod, solve merchant problems, find opportunities to sell additional Volusion products and services, and ensure their success using the Volusion platform.
Superhero status is achieved through continually showing value to our Prime merchants and helping them plan and work towards their business goals, ultimately resulting in their customer health and retention after they’ve become a Volusion customer.
You will :
- Build strong relationships and act as the main point of contact for new / existing Prime (Enterprise Level) merchants
- Deliver initial consultation to familiarize Prime level merchants with their Prime Support Pod
- Set clear expectations for the Prime merchant in terms of how to interact with, and seek help from the Prime Support Pod
- Ask qualifying questions to understand the merchant’s needs while identifying Volusion services upsells to drive revenue expansion
- Increase retention by conducting regular check-in calls
- Work cross-functionally to help solve complex customer issues
- Think creatively to find solutions to diffuse escalations
- Track accounts in Salesforce to identify retention risk and work cross-functionally to eliminate that risk
- Function as the voice of the customer and provide internal feedback on how Volusion can improve our product to better serve our Prime merchants
- Direct responsibility for retaining an account base and preventing turnover while identifying strategies for revenue expansion
- Find new and innovative ways to improve your contact and conversations with this client base
We are looking for someone with :
- Exceptional relationship-building skills
- Ability to learn new software and communicate that expertise
- Experience adapting, innovating, and embracing change quickly and efficiently
- A strong sales mindset with a background in SAAS sales
- Ability to prioritize and effectively escalate issues as needed while understanding the impact on the overall business
Who is also the embodiment of our (we hope you are nodding your head in agreement as you browse through it!) :
- Humble : No sense of entitlement, grateful, unassuming, respectful of others
- Effective : Accountable, delivers results on time, follows through to completion
- Adaptable : Open to change, flexible, resilient, willing to fill any role
- Transparent : Clear, candid and open communication integrity, conveys the right information at the right time
- Collaborative : Works jointly and cooperatively; engages to evolve solutions, a team player
- A founder : Perpetual learner, takes ownership, shows initiative, thinks holistically to solve for the customer
Benefits & Perks :
- Competitive Compensation Packages
- 401(k) with Company Matching
- Medical, Dental, Vision, and Voluntary Life Insurance
- Employee Assistance Program
- Wellness Initiatives
- Lifestyle Perk Stipend
- Paid Parental Leave
- Flexible Paid Time Off
- Two Volunteer Days Off
- Birthday Off
- Remote Work Flexibility
- Professional Development Opportunities for Career and Skills Advancement
- Robust Peer Recognition Program
- Virtual workshops, lunches, drawings, trivia, and celebrations for random days
- Giving Back to the Community Initiatives
- Quarterly Team Building Events
Client Success Manager
The Client Success Manager will be focused on creating a lasting relationship for our highest level customers and expanding Prime customer revenue! Regular interaction with our Prime customers will allow you to keep a constant pulse on their customer health and gameplan with them for future growth. ...
Client Success Manager
The Client Success Manager is responsible for maintaining accurate and up-to-date client care plans through consistent re-assessments and reports, monitoring client care to ensure appropriate delivery of care, analyzing and determining when additional or different care may be beneficial and building...
Client Success Manager
Additionally, we are the only digital company in Austin to have received the award more than once! Does this sound like a place you would like to work? We would love to talk to you! What You Will DO: The responsibilities of the Client Success Manager include: Build and main...
Client Success Manager - Student / Health
The Client Success Manager (CSM) will play a critical role as the primary post-sale point of contact for Frontline Education’s strategic Client accounts, responsible for managing complex client relationships, driving deep adoption of Frontline products and services, and ensuring the client account i...
Client Success Manager- SMB
The Client Success Manager (CSM – SMB Managed) is a critical, client-facing role responsible for the care of a named portfolio of accounts. Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results. Man...
Client Success Manager (The Partnership Builder)
Are you a relationship-focused professional with a passion for ensuring client satisfaction and driving long-term success? Do you excel at building partnerships, resolving challenges, and aligning solutions with client goals? If you’re a proactive problem solver who thrives on helping clients achiev...
Client Success Manager
Generate client reports and maintain client success tracking. Own the client renewal process, discuss contract terms with clients and keep track of timelines. Communication between Client and Internal Teams and document client requests appropriately. As a Gold Award Winner of the Stevie Award for Gr...
Customer Success Manager
Senior Manager, Customer Success. Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. Work with customers to establish critical goals or other key perf...
Account Manager - Excellent Benefits
Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. Establish and cultivate str...
Cisco Smartnet Customer Success Manager
The Success Manager will meet with select customers each month, helping them with Cisco product road map, transition to the cloud, and ensuring a positive customer experience with SHI. The Cisco Smartnet Customer Success Manager is responsible for retention and growth of SHI Cisco Smartnet business ...