Store Manager - Northshore

Essential Functions

Sales

• Drive sales by driving a customer centric selling culture through My Macy’s Initiatives, Omni Channel Strategies and MAGIC.
• Develop team of executives through coaching, follow-up and recognition.
• Ensure Executive team adheres to Black Box Report process; support action plans focusing on deficient areas.
• Determine business-driving opportunities by leading and participating in store-focused Deep Dives.
• Effectively communicate merchandise needs to District Merchant and Planning team in support of My Macy’s.
• Ensure consistent execution of merchandise presentation, sales and event set-up, sizing, pricing and signing standards.
• Strengthen attendance and weekend hours compliance among staff.
• Coach Executive team to deliver Associate Star Reward application goals by reinforcing new account benefits.
• Provide leadership in delivery of all Company initiatives; clearly communicate objectives and priorities to team.
• Establish high-level of shortage awareness and effectiveness; ensure implementation of all policies and procedures.

Customer

• Coach Associates and Executives to consistently deliver selling behaviors resulting in high CRL engagement rate.
• Coach Sales Managers to actively coach their Associates using the weekly Associate Scorecard metrics (Volume, IPT, AS, Loyalty) and engaging with Associates through formal & informal observations by focusing on selling behaviors.
• Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide constructive feedback to Sales Managers and identify areas of opportunity.
• Celebrate and recognize selling successes; coach store team to continually improve selling performance.
• Ensure Executive in Charge (EIC) presence throughout the store.
• Maintain high customer readiness standards; deliver a clean, neat and easy-to-shop store environment.

People

Recruit a qualified team of selling-focused Executives; build a bench for future advancements and promotions. Ensure required Associate & Executive training is conducted on a timely basis;

ensure assigned mentors engage with new hires.

• Build a recognition culture by executing the Macy’s recognition program with energizing, engaging storewide rallies.
• Actively fill open positions, prioritizing internal Associates in Commission, Specialist and High Level selling areas.
• Hold Sales Managers accountable for conducting weekly coaching sessions with Sales Associates.
• Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.
• Utilize review process as a tool for Executive talent development, promotion and advancement.
• Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed.
• Lead team to support giving back to the local community, helping create stronger, healthier places to live and work.
• Regular, dependable attendance and punctuality

Qualifications and Competencies :

• High School Diploma or equivalent required
• 5+ years direct experience
• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
• Ability to effectively plan and execute strategies.
• Ability to monitor and maneuver workflow to achieve priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays

Physical Requirements :

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift / move up to 25lbs

STORES00 This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.