Job Description
We currently have an exciting opportunity for a Branch Sales (Counter) Associate in our Sterling, VA location.
Position : Full time, day shift opportunity with great benefit options
Mission : At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward.
We accomplish this by exemplifying our core values safety, integrity, teamwork, innovation, service-minded, and community oriented.
Job Responsibilities :
Customer Service : Greet customers warmly and assist them in finding the right HVAC / R products
and supplies for their needs. Provide expert advice, product information, and recommendations.
Order Processing : Accurately process customer orders, ensuring that all requested items are
available, properly priced, and invoiced correctly. Handle cash, checks, and credit card
transactions with precision.
Product Knowledge : Maintain a deep understanding of our HVAC / R product inventory, including
specifications, compatibility, and pricing. Stay up to date with industry trends and new product
releases.
Stock Management : Monitor and replenish stock levels on the sales floor. Conduct regular
inventory counts and reports any discrepancies to the store manager.
Technical Support : Assist customers in troubleshooting and finding solutions to technical issues
related to HVAC / R equipment and components.
Sales Promotion : Promote sales and special offers to customers, upsell products when
appropriate, and identify opportunities to cross-sell related items.
Safety Compliance : Adhere to safety protocols and ensure a clean and organized sales counter
area. Maintain a safe working environment for both customers and colleagues.
Documentation : Accurately complete all necessary paperwork and documentation for customer
transactions, including invoices, returns, and warranty claims
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