Customer Care Order Entry Specialist

Monday-Friday (8 AM- 5 PM)

Primary Purpose

This position is responsible for providing excellent customer service and related support to ORS Nasco customers.

Major Responsibilities

Answers inbound calls and provides customer support regarding product information / pricing, special order information, quotes, order status, price / quantity deviations, etc.

Expedites customer requests.

• Researches product and order information for customers. Documents all customer interaction on orders.
• Troubleshoots and resolves customer issues and handles complaints.
• Works with large reports dealing with backorders, non stocks, drop ships, etc
• Collaborates with other departments to ensure that customers receive excellent service at all touch points.
• Understands and demonstrates ORS Nasco Core Values.
• Performs other duties as assigned.

Skills / Knowledge Required

• Customer Care Order Entry Level 1 skills
• Advanced Trend knowledge
• Advance communication skills
• Proficient in product categories and assortments
• Proficient in identifying potential discrepancies prior to or during order entry
• Knowledgeable in 1 additional support task
• Exhibit the willingness to learn and expand their knowledge in other processes within Order Entry or Support Functions
• Advanced data entry skills
• Meets Performance Expectations

Education and Experience

• High School Diploma or GED required.
• Prior customer service / industry experience preferred.
• Minimum of six (6) months of ORS Nasco call center / industry experience preferred

Physical Requirements

• Hand-eye coordination to effectively operate a computer and ten-key calculator.
• Specific vision abilities : close vision, distance vision, peripheral vision, depth perception, and adjust focus.
• Ability to speak clearly and listen (hearing).
• Ability to sit for extended periods of time at a work station.
• Ability to reach with arms and hands.
• Proper lifting technique; ability to lift up to 30 pounds.

Notice to all applicants : ORS MEDCO is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS MEDCO employees and to the security of the company's equipment and facilities.

For these reasons, ORS MEDCO is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to third-party agencies : ORS Medco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Medco will not consider or agree to payment for any referral compensation or recruiter fees.

In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Medco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Medco.

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