JOB SCOPE :
- Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
- Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
- Total operational and financial responsibility for an individual unit
- Expected to spend the vast majority of the time supervising, training and leading employees
- Overall responsibility for managing a $500k - $2.0m restaurant with average of 500-800 daily transactions
- Accountable for new manager on-boarding, orientation, training and supporting new manager transitions
- Fulfill the Market / Area training expert role which includes the 30 / 60 / 90 day targeted new manager training plan
POSITIONS SUPERVISED :
- Assistant Manager(s), Shift Manager(s), Restaurant Team Member(s) and Management Trainees
- JOB QUALIFICATIONS :
- High School Diploma or GED preferred
- 1-4 years’ experience in either a food service or retail environment including Profit & Loss responsibility
- Basic business math and accounting skills
- Strong interpersonal and conflict resolution skills
- Exceptional team building ability -The ability to create and maintain a positive, fun and productive culture
- Good oral / written communication skills
- Strong analytical / decision-making skills
- Strong personal computer literacy
CORE RESPONSIBILITIES :
Priority #1 : Build Your Team
- Activity recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
- Conducts Manager meetings, one-on-ones with team, provides recognition
- Ensures Taco Bell Core Standards, Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Priority #2 : Drive Customer Satisfaction
- Personally demonstrates positive interaction with customer. Ensures that customer issues are resolved immediately.
- Scheduling the 3 Rights (Right Number, Right People, Right Place)
- Coach management team on proper customer satisfaction (Voc Program)
Priority #3 : Maintaining Process and Discipline Around the P&L
- Assists Profit & Loss management by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
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