Program Manager - Client Success (Marketing & Incentives) (Irving)

Program Manager

Client Success (Marketing & Incentives)

Were seeking a polished, detail-oriented Program Manager to support enterprise-level marketing incentive programs for Fortune 500 clients. This hybrid position (onsite Tue-Thurs) requires a mix of technical aptitude, client relationship management, and analytical strength.

Youll act as the main point of contact between internal technical teams and client stakeholders, ensuring each incentive program operates flawlessly and aligns with client strategy. This is

not a sales role , but rather a strategic client support position that drives program accuracy, client satisfaction, and measurable results.

Key Responsibilities

Serve as the primary liaison between clients and internal technical and operations teams, ensuring successful execution of marketing and incentive programs.

Translate client requirements into actionable plans for developers, analysts, and creative teams.

Manage multiple concurrent projects, timelines, and deliverables to ensure accuracy and on-time delivery.

Use advanced Excel and data analysis tools to manage, validate, and report on incentive program performance.

Partner with senior leadership to identify process improvements and enhance program scalability.

Conduct regular client reviews, ensuring all program components align with evolving business goals.

Maintain detailed program documentation, budgets, and performance summaries.

Requirements

Bachelors degree in Marketing, Business, Communications, or a related field preferred.

4+ years of experience in channel marketing, incentives, loyalty, or marketing technology environments.

Strong Excel proficiency (pivot tables, v-lookups, formulas, and large dataset analysis).

Experience collaborating directly with engineers or technical teamscomfortable discussing software functionality and data logic.

Excellent organizational and interpersonal skills with a passion for building trusted client relationships.

A self-starter with a can-do attitudeable to thrive in a fast-paced, client-focused environment.

Polished, professional, and relationship-driven.

Naturally curious and technically fluentyou enjoy understanding how things work behind the scenes.

Comfortable interfacing with executives, engineers, and marketing leaders alike.

Compensation & Benefits

Competitive salary plus a discretionary bonus.

Hybrid work schedule (onsite TuesdayThursday in Irving, TX; remote Monday & Friday)

Medical, Dental, and Vision Insurance (multiple plan options, including PPO and HSA)

Company-paid Life Insurance, Short-Term and Long-Term Disability

401(k) Retirement Plan with Employer Match

Generous Paid Time Off

10+ Paid Holidays

Paid Parental Leave

Wellness Programs including gym reimbursement and mental health resources

Professional Development Support and continuing education opportunities

We look forward to your application!