DUTIES & RESPONSIBILITIES :
- Assist channel in growing incremental efficiencies and support activities.
- Receive, respond to, and effectively resolve incoming issues and escalating information to management when necessary.
- Work with operations staff in regards to the delivery of orders, estimated time of delivery, service issues.
- Respond to inquiries regarding information, pricing, order status, or other needs.
- Develop, maintain and communicate reports and spreadsheets regarding orders, pricing, volume, and any other required information.
- Attend and actively participate in weekly sales meetings and related conference calls.
KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT :
- Working knowledge of Microsoft applications including intermediate Excel skills.
- Ability to successfully manage a variety of competing priorities.
- Effective verbal and written communication skills.
- Effective time management skills.
- Ability to effectively analyze a variety of complex components and successfully and rationally problem solve.
- Strong number acumen and attention to detail.
- Demonstrated follow up ability in a timely and accurate manner.
- Ability to quickly and flexibly change work direction depending on business need.
WORK ENVIRONMENT :
Work is performed at our corporate office. Work essential functions : Lifting requirements of up to pounds on an occasional basis may be required.
There is considerable work using the telephone to contact and work with suppliers, employees, or customers. There will be wrist and finger manipulation due to computer work, calculating, compiling and filing.
MINIMUM REQUIREMENTS :
- High school diploma or GED.
- At least - years of customer service experience.
An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, K, profit sharing, paid holidays / vacation / sick time, STD / LTD, + much more.
Salary is based on experience and job performance.
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