Talent.com
PRO Services Specialist

PRO Services Specialist

Floor & Decor HoldingsMoorestown, NJ, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Floor & Decor Pro Services Representative

$15.50 - $20.90

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

  • Monday - Friday 7 : 00 AM - 8 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Pickup Hours :

  • Monday - Friday 7 : 00 AM - 7 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    serp_jobs.job_alerts.create_a_job

    Service Specialist • Moorestown, NJ, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Program Specialist

    Program Specialist

    FM TalentPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state and local governmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Specialist

    Program Specialist

    365 Health ServicesNorristown, PA, US
    serp_jobs.job_card.full_time
    Our clients rely on us for superior care.Our employees count on us to equip them to do their jobs at the highest levels.We are dedicated, reliable, and ALWAYS accessible. The Program Specialist deve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Product Services Analyst

    Product Services Analyst

    ChubbPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting clean and beautiful, ensuring the job title and description ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Support Specialist

    Program Support Specialist

    Main Line HealthBroomall, PA, US
    serp_jobs.job_card.part_time
    Program Support Specialist (Hybrid / Radnor, PA).Why work as a Program Support Specialist with Main Line Health?.Make an Impact! As our Program Support Specialist, you would serve as administrative s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Coupa Technical Specialist

    Coupa Technical Specialist

    Asplundh Tree ExpertWillow Grove, PA, US
    serp_jobs.job_card.full_time
    Job Title : Coupa Technical Specialist – Platform Configuration & Supplier Enablement.We are seeking a highly skilled and motivated Coupa Technical Specialist to join our Procurement Systems team.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pre-Services Specialist

    Pre-Services Specialist

    Universal Health ServicesKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. UHS) has built an impressive record of achievement and performance.Growi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Specialist

    Program Specialist

    VirtualVocationsHamilton, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Specialist to manage client relationships and operational needs.Key Responsibilities Build and maintain positive relationships with enterprise clients to suppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Services Enablement Analyst

    Services Enablement Analyst

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Services Enablement Analyst.Key Responsibilities Assist with Workday setup of services and security framework Collaborate with team to understand implementation method...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Project Support Specialist (Hybrid)

    Project Support Specialist (Hybrid)

    Element 84Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Project Support Specialist - Join Element 84 and Keep Our Projects Flying!.Are you a master of details and a champion of efficiency? Do you thrive in a role where you create order, ensure financial...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    A&H Product Development & Implementation Specialist

    A&H Product Development & Implementation Specialist

    ChubbPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Facilitate the marketing of Accident & Health insurance programs by providing product delivery support.Support process, metrics, and systems designed to streamline product delivery and customer ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Lead Professional Services Engineer

    Lead Professional Services Engineer

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead Professional Services Engineer, CX.Key Responsibilities Review design and implementation of integration projects by peers Lead and participate in data integration...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Pro Services Specialist

    Pro Services Specialist

    Floor & Decor HoldingsPrinceton, NJ, US
    serp_jobs.job_card.full_time
    Floor & Decor Pro Services Representative.Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.This positio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Services Specialist

    Client Services Specialist

    Valsoft CorporationPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Keystone Information Systems is looking for a Client Services Specialist to join our team in the US.Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Client Escalations Specialist

    Client Escalations Specialist

    VirtualVocationsHamilton, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence. Key Responsibilities Act as the primary contact for upper-lev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Business Process Specialist

    Business Process Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Process Specialist who provides advanced technical knowledge and analysis of specialized applications and operational environments. Key Responsibilities Provide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Support Services Specialist

    Support Services Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Services Specialist to enhance customer experiences and resolve issues.Key Responsibilities Support customers by handling calls and email requests, resolving so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Application Configuration Specialist

    Application Configuration Specialist

    VirtualVocationsHamilton, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an Application Configuration Specialist to support core business functions and application configurations. Key Responsibilities Manage configuration, data, development of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Application Technical Specialist - Service Now

    Application Technical Specialist - Service Now

    Apidel TechnologiesTrenton, NJ, US
    serp_jobs.job_card.full_time
    Need App Technical Specialist functioning as a Technical Business Analyst to work with DOL to identify and document existing paper-based workflows that can be streamlined and automated in the Servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30