Job Description
Job Description
Job Title : Customer Service Representative
Location : Miami, FL
Job Type : Full-Time
Job Summary : As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and resolving inquiries with efficiency and professionalism.
Your role will involve managing customer interactions via phone, email, chat, and social media, ensuring that every customer has a positive experience with our company.
Key Responsibilities :
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints by identifying solutions and ensuring customer satisfaction.
- Assist customers with order placement, tracking, and returns.
- Escalate unresolved issues to the appropriate departments or supervisors as needed.
- Maintain a high level of product knowledge to assist customers effectively.
- Contribute to the development and improvement of customer service procedures and standards.
- Meet or exceed individual and team performance goals related to customer satisfaction, response time, and quality.
- Collaborate with team members to foster a positive and supportive work environment.
Qualifications :
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- A positive attitude and a team-oriented mindset.
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