Chief Executive Officer, dnata USA

Job Purpose

dnata USA is the premier ground handler with operations spanning across 26 cities in the USA. dnata USA has consistently earned the respect of the customers for delivering the highest level of safety and service across all divisions.

We are honoured to be the provider for over 50 International & Domestic Carriers. Our customers rely on our professionalism, precision and expertise to facilitate a Safe, seamless and stress-free transition for their passengers.

With safety at our core, our vast experience and commitment to excellence enables us to offer practical and cost-efficient solutions to our customers' exacting requirements.

Our highly-trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.

As Chief Executive Officer, dnata USA you will be based in our Orlando, Florida Corporate office reporting directly to the Regional Chief Executive Officer.

You will be responsible for overseeing dnata's USA portfolio and manage entities that include ground handling, logistics and cargo businesses.

Your primary focus will be to deliver safe, secure and customer-focused services while ensuring implementation of strategic plans to grow the USA portfolio and maximise the long-term profit and performance of these international handling businesses, while being the most admired in every market we serve.

You will drive One dnata initiatives and strategies from conceptualisation and prioritisation through to implementation.

In this role, you will :

• Work closely with the Regional Chief Executive Officer (RCEO) and Divisional Senior Vice President (DSVP), Airport Operations to maximise financial performance of each business in line with dnata international airport operations strategy.
• Over a 2-to-3-year period, plan, oversee and integrate the various diverse functions within the business to ensure alignment and achievement of strategic objectives.
• Create an effective regional structure which creates synergies between the different areas of the country.
• Ensure the workforce plan is sufficient to meet operational delivery needs and the operating model is optimal to the operation.
• Develop and oversee implementation of business policies, procedures, and controls to ensure procedural / legislative requirements are fulfilled.

Represent the businesses in all matters involving operations, clients, authorities, legal authorities and update the Board on all key matters.

Develop and present annual budgets (consolidated profit and loss statement, balance sheet and cash flow statement) and expectations on investments, staff, and productivity of each business.

Work with the RCEO to make decisions on commercial contracts related to the capital expenditure, appointment and major operational decisions, pay recommendations and budgeting.

• Drive change through continuous improvement, keeping abreast of industry best practices. Work closely with the Regional Directors / Vice Presidents to strategize for new solutions, operating standards and services which align to business needs.
• Ensure ground and cargo handling activities are conducted in compliance with all government-mandated security procedures and industry standards in the region.
• Ensure all business decisions are made based on authority level limits and after the required due diligence and risk analysis has been carried out.
• Lead with safety as a priority, ensuring all decisions are made with safety in mind. Implement the new safety management system / Integrated Management System (IMS).
• Build and strengthen long-term relationships with existing clients, new clients and external stakeholders to seek new business opportunities and grow international business networks.
• Set clear and measurable objectives for direct reports at a function or department level on an annual basis in line dnata framework and process.
• Partner with HR to set effective Talent Management, Succession Planning and Reward & Recognition initiatives that drive a high-performance culture (in line with 'The dnata way’)
• Drive the dnata Vision, Mission and Values within the business and model the behaviours and intent of the VMV’s in all people leadership practices.
• Develop the culture and lead the business in a way that improves engagement within the team / s.

Qualifications & Experience

To be considered for the role, you must meet the below requirements :

• Bachelor's degree in related field and 12+ years of experience in airport operations with an international airline or ground handling agent, including at least 6 years in a managerial role
• Experience in USA Laws and Regulations
• Experience in Aviation Insurance, Workers Compensation Insurance, Health Care, Employment law and Directors and Officers Insurance.
• Outstanding knowledge of all aspects of airport handling operations, as well as strong business acumen to oversee all aspects of each business in the region
• Excellent M&A capability
• Advanced Budget and Cost Control Knowledge
• Well-developed leadership, communication and negotiation abilities

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers.

So if you’re looking for a challenging and rewarding opportunity, apply today and join our team.

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe.

Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile.

If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations.

If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Salary & Benefits