Job Description :
The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification.
This team member is a critical part of the team driving improved customer experiences and business performance.
Responsibilities :
- Manipulate large data files
- Accurately & quickly pinpoint trends, anomalies and opportunities
- Succinctly summarize results
- Translate insights into actionable plans
- Build simple & complex business impact analyses and forecasts
- Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
- Integrate and matrix results across related activity ( call volumes, offer utilization rates)
- Support strategic planning & customer experience improvements through targeted analyses
- Manage expiring discount financial forecast, model enhancements and data assumptions
- Support base management scrum team, retention plans and service simplification through ad hoc analyses
- Maintain data integrity through core team and cross functional validation
- Run queries / data pulls
- Analyze customer profile data, billing, CLV, propensity etc.
- Meet with key stakeholders to audit, validate and assess customer trends
- Prepare forecasts
- Attend planning and scrum team meetings
- Work with department Director daily
Required Qualifications :
- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
- years' experience in subscription industry, preferably Telecommunications
- Prefer strong understanding of services billing, pre-billing, service & equipment codes
- Intimate knowledge of key analytics tools & processes
- Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
- Advanced experience with Microsoft Excel
- Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
- Strong communication skills with the ability to connect quickly and credibly in a virtual environment
- Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience
Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.
Senior Product Manager, Prequel (Remote) - $100,000/year USD
Senior Product Manager Key Responsibilities. Crossover is the world's #1 source of full-time remote jobs. Crossover Job Code: LJ-5154-US-LasVegas-SeniorProductM. Remote working/work at home options are available for this role. ...
Manager, Product Change Management - Remote
We are actively hiring for a Manager, Product Change Management -Remote. As a Manager, Product Change Management you will manage the resources and activities of a team. Experience leading business/Product/IT training design, development, and delivery for sophisticated product and/or IT projects and ...
Product Manager - Remote
The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. ...
Sr. Energy Programs Manager, CAISO
As CAISO Program Manager, you will have responsibilities to build, execute, and measure performance of Stem's market operations in North American wholesale electricity markets. This effort includes developing, implementing, and monitoring program operations strategies, project planning, portfolio an...
Graduate Product Manager
The graduate’s role will be supporting the product managers in each channel through market research, product planning, competitor intel gathering, game configuration documents and supporting the team in major yearly and monthly projects . As a Global Product Manager, you will immerse yourself in und...
Remote Work – Product Tester
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. Online C...
Program Manager (100% remote work)
Principal IS Program Manager (100% remote work). The Principal Program Manager serves as the primary point of contact between business/facility executive leadership and the resource managers of all IS teams. The Principal Program Manager is accountable for working with and facilitating processes to ...
Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center
Valor Healthcare is looking for a Telehealth Registered Nurse (RN) program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries. Program Implementation: Manage the implement...
Research Program Manager
Providing program support and evaluation for the quality and compliance initiatives of the Human Research Protection Program at Renown Health # Facilitating programmatic business development in relation to the research strategic plan alongside the Director for Clinical Research # Initiate internal r...
IT Program/Project Manager
As a Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team, you will play a key role in leveraging leading program and project management practices and methodologies to enable world-class delivery of our major internal technology programs. You will lead and coordinate proje...