Business Enablement - Business Process Management Manager

Job Description

Help support program solutions for new and existing employees as they navigate careers. You will help strategize, design, build, and implement extensive knowledge management capabilities using standard methodologies, tools and processes specifically for an environment of rapid change.

As a Business Enablement Process Manager within the Middle Office, you will be central to the mission of creating cohesiveness between training and quality that has a measurable impact for the employee and client experience.

You will be responsible for ensuring employee proficiency including but not limited to : New hire training and onboarding, ongoing learning and development, driving manager effectiveness and KPI driven measurement and evaluation

Job Responsibilities

• Manage a portfolio of business enablement projects in the Talent & Skills space, with strong awareness of business priorities and client impact
• Aid in designing a certification approach to enhance the development and skill building of the organization
• Assist in the workforce planning and development of programs to support the growth of skills and increase talent mobility across the organization.
• Increase employee productivity by identifying key learning opportunities based off feedback, KPIs and other key metrics.
• Foster a culture of continuous learning and growth mindset, where the skill progression is top of mind for the organization.
• Act as a Subject Matter Expert to the cross functional teams on key learning programs and how to improve the collective employee experience.
• Support the data gathering, materials preparation, facilitation and follow-up action planning for identified talent priorities.
• Partner with internal teams and stakeholders across the organization based off key priorities.

Required qualification, Capabilities and Skills

• 8+ years of leadership experience in the HR, learning, and quality / knowledge management field,
• Executive presence and ability to influence across organizational levels and lines of business
• Team-oriented, actively participating to foster a positive work environment with peers
• Ability to work with large data sets to pull trends and insights
• Comfort with matrix management structure and being a self-starter who is results-oriented and able to execute using existing resources and tools
• Able to prioritize and juggle multiple projects remaining focused on attention to detail
• Experience in a learning academy structure

Preferred qualifications, capabilities and skills

• Financial services industry experience a plus
• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.