The Computer Service Desk Support Technician will provide assistance to users and organizations using computer software or equipment.
Specific support will include the following :
Assist users who are having computer problems
Diagnose problems and guide users through problem resolution
Provide remote-support using software tools
Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
Respond to phone, web, and email requests for assistance using remote tools and automated trouble ticketing system
Ensure a detailed resolution is documented in the automated trouble ticketing system
This position is located at Hill Air Force Base, UT.
Minimum Requirements
Position is contingent on a passing a background check and drug screening
Position is contingent on obtaining CompTIA Security+ Certification with CE Designation
Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)
Ability to properly diagnose computer software / hardware problems
Ability to work with users to properly assist and train on computer related issues
Ability to work tickets in Remedy Prior Customer Service Experience
Job Posted by ApplicantPro
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