Senior Operations Manager II - Fleet Maintenance

Location : Miami, FL 33172

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

Schedule : Mon Fri, 8 : 00am-5 : 00pm (Additional days and hours as needed to support operational needs)

Compensation : Salary is determined based on internal equity; internal salary ranges; market data / ranges; applicant’s skills;

prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from $85,000 to $90,000. Salaries may be supplemented with a bonus as applicable and / or as business conditions allow.

Summary

The Senior Operations Manager II manages the operations and personnel for approximately 601+ equivalent truck units comprised of one or more locations.

This position is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business.

The Senior Operations Manager II is responsible for the management of location(s) performance against comprehensive metrics to meet and / or exceed assigned objectives.

Essential Functions

Operations Management : Responsible for the oversight of work analysis, vehicle planning and scheduling, productivity tracking and optimization, and RO review and approval.

Performs complex strategic Labor Planning by evaluating incoming work and allocating resources.

Labor Management : Provides leadership, training, development, and oversight to a self-directed management team. Responsible for Performance Management of all assigned personnel.

Customer Management : Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention.

Responsible for optimizing vehicle maintenance cycle time.

Financial Management : Develop and manage budgets and implement cost control measures related to maintenance operations budget and location P&L statement.

Asset Management : Directs management team to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.

Quality Management : Performs complex quality planning by developing corrective action and counter measures to operational quality issues.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics.

Strong verbal and written communication skills.

Ability to build strong customer relationships.

Demonstrated commitment to a safe work environment, quality execution, and customer service.

Experience using Microsoft Word and Excel preferred.

Qualifications

H.S. diploma / GED required.

Four (4) years or more in an operations environment or demonstrated success in a Ryder role required.

Three (3) years or more supervisory experience required.

Travel : 1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated : No

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

J-18808-Ljbffr