JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences.
Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.
As a Design Program Manager in our Digital and Customer Experience team supporting Business Banking, you will be tasked with the planning and management of daily workflows, processes, and reporting mechanisms that bolster our User Experience design projects across the Digital and Customer Experience (DCE) spectrum.
Job responsibilities
- Provide oversight and management of a digital product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity
- Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting
- Facilitate cross-impacting project discussions with multiple Design teams and stakeholders
- Collaborate closely with Digital Design, Product, Line-of-Business teams to understand the business demand, capacity planning, and guide project execution
- Track projects : ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate / requested;
serve as overall traffic manager
- Partner with Digital and other teams to help drive concept readiness and artifact quality and serve as a single point of contact for project status & issue management
- Ensuring all deliverables (oftentimes complex / interdisciplinary / interlinked) are clearly specified, scoped and agreed between client and internal team(s)
Required Qualifications, Capabilities, and Skills
- 3+ years of project / program management experience working with digital design or marketing teams.
- Experience at both a design studio and a large corporate environment.
- Extensive understanding of Product development lifecycle at scale
- Strong understanding of Waterfall and Agile project methodologies
- Experience or familiarity with Atlassian / JIRA software tools
- Demonstrated effectiveness developing plans, prioritizing activities and driving execution
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
- Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
Preferred Qualifications, Capabilities, and Skills
- Proven ability to collaborate cross-functionally and influence outcomes
- Flexible and adaptable to change direction based on team and stakeholder consensus
- Strong project management skills
- Passionate about creating customer-centric design
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