Job Description
Job Description
Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
Oversee service orders and flow of drive lane
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Happiness scores at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of the service department
Set schedules and assigns tasks to service department employees
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain a good working relationship with factory(s) and foster positive employee relations
Collaborate with upper management to make service department hiring and discipline decisions
Qualifications
Excellent organizational skills
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short / Long Term Disability / Flex / Life
Growth opportunities
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