Scoville Hot Chicken: General Manager

ABOUT THIS POSITION :

The General Manager at Scoville Hot Chicken is responsible for overseeing daily operations and ensuring the highest level of guest satisfaction.

This role includes managing staff, maintaining quality standards, and achieving business objectives. The ideal candidate will be a proactive leader who is passionate about guest service, operational excellence, and team development..

RESPONSIBILITIES :

• Maintain a high quality of guest service, adhering to Scoville Hot Chicken's standards.
• Thoroughly understand and follow all company policies, procedures, and any future updates.
• Uphold Scoville Hot Chicken's appearance and uniform standards.
• Maintain clear communication with the Executive Team and report on performance metrics.
• Lead by example, maintaining a positive and professional demeanor with guests, team members, and vendors.
• Provide constructive feedback and performance evaluations to team members.
• Supervise, train, and coach team members to follow Scoville Hot Chicken standards, conducting performance appraisals and one-on-one meetings regularly.
• Monitor and optimize upselling techniques and service standards among staff.
• Manage team schedules, approve vacation requests, and ensure proper staffing levels.
• Administer disciplinary actions or commendations as necessary, adhering to company policies.
• Oversee inventory management, including ordering supplies, monitoring food costs, and conducting regular inventory checks.
• Review and manage profit and loss statements to ensure financial targets are met.
• Conduct weekly inspections using FF&E and sanitation checklists to maintain a clean and safe restaurant environment.
• Document and update operational processes to ensure smooth day-to-day operations.

QUALIFICATIONS :

• Proven experience in restaurant management or a similar role.
• Strong leadership and team-building skills, with the ability to train and motivate staff.
• Knowledge of profit and loss statements and business practices.
• Ability to manage time effectively, prioritize tasks, and solve problems.
• Strong communication skills with an emphasis on collaboration.
• Familiarity with inventory management and supply chain operations.
• Ability to maintain high service standards under pressure.
• Professional demeanor, with a focus on guest satisfaction and team development.

BENEFITS & COMPENSATION :

• Initial training period : $15 / hour for 2 weeks
• Starting salary : $55,000 per year (paid bi-weekly)
• Paid holidays : Christmas and Thanksgiving
• Confidentiality clause regarding compensation information

This is not a position with BAD Marketing but is for one of our external clients