Job Description
Job Description
Benefits :
- Free uniforms
- Training & development
- Wellness resources
JJob Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Demonstrate knowledge of the Planet Fitness Brand & model behavior in accordance with Planet Fitness mission statement
- Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Facilitate needed updates to members accounts.
- Facilitate guided tours and present amenity offerings to prospective members
- Execute membership sales
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Maintain and uphold company policies and procedures
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude with a smile!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative Full Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere. Respond to member questions and concerns in a timely and professional manner a...
Member Services Representative - Hiring for Full-time and Part-time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Member Services Representative Part Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere. Respond to member questions and concerns in a timely and professional manner a...
Member Services Representative Part Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere. Respond to member questions and concerns in a timely and professional manner a...
Clinical Assistant Full-Time Nightshift (On-Site Lucedale MS)
Be aware of where residents are at all times, circulating around the facility on a regular basis. Assure that all clients follow the program schedule and are on time for each assignment. Assure that clients are in their rooms at the designated times in the evening. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Customer Service Assistant Clerk Representative - Work At Home Remote Part-Time / Full-Time
We are seeking individuals who are looking for part-time or full-time work or side gigs to be connected with companies who are hiring employees directly to work from their homes. You will find both full-time and part-time remote opportunities in a variety of career fields. Earn Part time income from...
Financial Services Representative – State Farm Agent Team Member
Ashleigh Mooney - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their fam...
Physical Therapist (Full-Time - PT) - Crowne of Springhill
To ensure the highest degree of quality care is maintained while providing therapy services to the patients and supervising the therapy assistant(s) in the performance of therapy services, in accordance with current federal, state, local standards, guidelines and regulations. Provides physical thera...
Member Services Representative Weekends Only
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere. Respond to member questions and concerns in a timely and professional manner a...