Telecommunications Administrator

Job Description : JOB DESCRIPTION

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions.

Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE : Network and Telecommunications Administrator I, II, Sr

JOB OVERVIEW :

DEPARTMENT : IT Technical Services

WORK HOURS : As required to fulfill responsibilities

REPORTS TO : Manager, IT Infrastructure Services

PREREQUISITES : Level I :

Level I :

Minimum two (2) years of college in a relevant course track or completion of an accredited technical training program preferred.

May substitute three (3) years of experience in a Technical Support position

Minimum one (1) year experience in the current or similar environment

A+ / Net+ / Security+ or comparable certification desired

Operational understanding of network and VoIP / PBX communication systems

Firm understanding of the OSI model

Demonstrated understanding of IP numbering schemes and subnetting

Proficiency using Outlook, Word, Excel, and Visio

Demonstrated continued professional development

Level II :

All qualifications listed for Level I

At least three (3) years' experience as a Network and Telecommunications Administrator

At least one (1) industry recognized Networking / Telecommunications certification such as CCNA

Senior :

All qualifications listed for Levels I and II

At least seven (7) years' experience as a Networking and Telecommunications Administrator

At least two (2) advanced industry recognized certifications, such as CCNP Enterprise, CCNP Collaboration, and CCNP Data Center

QUALIFICATIONS :

Good troubleshooting skills to determine cause and take appropriate action to correct errors

Ability to configure and install equipment to meet organizational and vendor specifications

Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions

Detail oriented. Able to perform complex technical evolutions with a minimum number of errors / misses

Ability to work with a wide variety of technical and non-technical people

UNIQUE PHYSICAL / MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS :

Requires the ability to move network and telephone equipment weighing up to 50 lbs.

Requires prolonged standing, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls

Requires planning, organizing, and working on multiple tasks at one time

Tolerates ambiguity in instructions and work situations

Will oversee work of vendors

PERFORMANCE RESPONSIBILITIES :

Generic Job Functions : See Generic Job Description for Administrative Partner.

Essential Responsibilities and Competencies :

Maintain voice and data network end user equipment

Promptly notify Manager of problems, unexpected tasks and missed targets

Actively pursue training and knowledge of new systems, completes training and certification programs as required

Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies

Support Manager in controlling expenses; provide input for budgeting departmental needs

Provide after-hours support as necessary

Participate in on-call rotation as scheduled

Perform routine maintenance and support of network / telecommunication servers and applications

Use network monitoring tools to evaluate performance, troubleshoot issues, monitor throughput and evaluate configurations

Day to day troubleshooting of phone system, LAN and WAN

Maintain cabling infrastructure

Work effectively with vendors and contractors to deploy and maintain network and telecommunication infrastructure

Maintain Wireless AP's, wireless phones and documentation thereof leveraging industry standard applications such as Visio

Maintain network and telephony related documentation and associated database for disaster recovery as necessary

Provide local and remote end user support

Participate on a team to support network and telecommunications projects

Review, understand and provide technical briefings of vendor manuals and documents

III. Unique Job Functions (level II) :

All job functions listed for level I.

Deploy, maintain, and support wiring closet switches, power distribution units and uninterruptable power supplies

Support all currently deployed and new network and telephony technologies as they are implemented. Including phone trees, coverage paths, DIDs, call permissions, complex routing internal and external, paging and E911

Perform software / firmware upgrades for network and telephony equipment

Backup and restore network and telephony equipment

Maintain TCP / IP, public DNS, and IP address documentation

Design, upgrade, install branch office data and telephone networks

Identify and implement process improvements for efficiency and greater stability

Act as project lead for small projects

IV. Unique Job Functions (Sr. Telecommunications Administrator)

All job functions listed for levels I and II.

Research and recommend application of new technologies

Deploy, maintain, and support enterprise PBX and clinic equipment

Deploy, maintain, and support PRI and call routing environment

Plan and manage major telecommunications downtimes

Troubleshoot and lead recovery effort for major voice outages

Perform software / firmware upgrades for network and telephony equipment

Backup and restore network and telephony equipment

Design, upgrade, install voice solutions for business unit, application, and clinic needs

Audit configurations, institute configuration standards, maintain equipment life cycles

V. Unique Senior Network Administrator responsibilities :

All job functions listed for levels I and II

Deploy, maintain, and support wiring closet switches, power distribution units and uninterruptable power supplies

Deploy, maintain, and support datacenter top-of-rack and core equipment

Deploy, maintain, and support dynamic and static routing environment

Plan and manage major network downtimes

Troubleshoot and lead recovery effort for major network outages

Perform software / firmware upgrades for network and telephony equipment

Backup and restore network and telephony equipment

Maintain TCP / IP, public DNS, and IP address documentation

Design, upgrade, install network solutions for closet, aggregation, core, and clinic needs

Audit configurations, institute configuration standards, maintain equipment life cycles

Identify and implement process improvements for efficiency and greater stability

Expert with troubleshooting at the packet level using tools such as Wireshark

Act as project lead for small projects

Date Created : Revised : 8 / 23

Revised : 8 / 23

Grade : NC24, 26, 28

FLSA : E

Cost Center : 8552

Job Qualifications : PREREQUISITES :

PREREQUISITES : Level I :

Level I :

Minimum two (2) years of college in a relevant course track or completion of an accredited technical training program preferred.

May substitute three (3) years of experience in a Technical Support position

Minimum one (1) year experience in the current or similar environment

A+ / Net+ / Security+ or comparable certification desired

Operational understanding of network and VoIP / PBX communication systems

Firm understanding of the OSI model

Demonstrated understanding of IP numbering schemes and subnetting

Proficiency using Outlook, Word, Excel, and Visio

Demonstrated continued professional development

Level II :

All qualifications listed for Level I

At least three (3) years' experience as a Network and Telecommunications Administrator

At least one (1) industry recognized Networking / Telecommunications certification such as CCNA

Senior :

All qualifications listed for Levels I and II

At least seven (7) years' experience as a Networking and Telecommunications Administrator

At least two (2) advanced industry recognized certifications, such as CCNP Enterprise, CCNP Collaboration, and CCNP Data Center

QUALIFICATIONS :

Good troubleshooting skills to determine cause and take appropriate action to correct errors

Ability to configure and install equipment to meet organizational and vendor specifications

Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions

Detail oriented. Able to perform complex technical evolutions with a minimum number of errors / misses

Ability to work with a wide variety of technical and non-technical people