Field Tech II

Overview

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Technician to join our team.

This position is On-Site. US-based applicants only.

What We Need & What You'll Do (Responsibilities)

As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry.

The technician will support clients IT / Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements.

Exceptional Customer Service and relationship building competence

• Travel within a radius of up to 125+ miles daily in a specific route
• Understand AC / DC and backup power concepts
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux / Unix)
• Manage triage, troubleshooting and resolution to client scope on IT equipment
• Occasionally works at heights of 20’ to 25’, lift equipment training provided
• Document efforts, issues and resolutions, close cases / tickets daily
• Experience desired in copper and fiber cabling and various terminating connectors
• Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Who You Are (Qualifications)

Basic Qualifications : Associate's degree (or equivalent) in Computer Science, Electronics, Mechanics, or related field

Minimum 3-5 years’ experience in related field Experience

• CompTIA A+ (Required)
• Able to lift 50 lbs
• Net+ CompTIA certification preferred
• Driver's License (Required)

Our benefits include :

Health Insurance (Medical, Dental, Vision)

Basic Life / AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k)

FSA / HSA Pre-Tax Benefits

Discounts

Life / Disability Plans

Compensation : $20+ / hr based on experience and interview.

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.