PURPOSE
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures and practices.
- Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
- Enters orders into system and schedules delivery of products.
- Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
- Participates in coordinating and conducting customer workshops.
- Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
- Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required;
may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
COMPETENCIES
- Knowledge of company products, competitor's products and company standards
- Knowledge of company product pricing, discount and estimating formulas and guidelines
- Good verbal and written communication skills
- Demonstrates strong detail orientation skills
- Strong customer service skills
- Knowledge of basic sales techniques, concepts and the ability to influence and persuade
- Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Knowledge of and ability to use motorized and non-motorized material handling equipment
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
- Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
- Reaching-extending the hand(s) and arm(s) in any direction.
Inside Sales Representative
Two years of direct sales experience. Mortgage sales experience not required). Proven successful track record in sales. ...
Branch Customer Service & Sales Representative- Greensboro, NC (Wendover)
The Auto Club Group is seeking prospective Member Representative I's or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. Branch Office...
Counter Sales Representative
While talking with the electrician, the sales counter representative will en. The successful candidate will enjoy working in a storefront environment and they will be asked to take sales order requests for various electrical parts, subsequently filling the customers' order from the on-site warehouse...
Representative - Inside Sales
As a Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. Requires k...
Director, Inside Sales – Technology – Davidson, NC
They are seeking to hire an Inside Sales Director responsible for managing a new business development sales team, assessing sales strategies and meeting/exceeding sales goals. Sales Management experience (inside sales/new business development). Director, Inside Sales – Technology. Create and ensure ...
Inside Sales Rep - Urgently Hiring!
As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. Generate leads for new business...
Inside Telemarketing B2B Sales/Appointment Scheduler
Understands the difference between consultative sales and high-pressure sales. Our ideal candidate is a salesperson who has the following qualifications:. Basic computer skills, including a working knowledge of using CRM systems such as SalesForce or Hubspot. ...
Remote Unlicensed Associate Inside Sales Agent - Late Shift (3p-12a EST) - National General
Our Insurance Sales Agents are responsible for using various systems to track, gather information and answer customer inquiries as well as identify customer needs and meet those needs using our sales tools and techniques. Our Insurance Sales Agents are responsible for using various systems to track,...
Beauty Advisor (Inside Sales) Sally Beauty
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. Set up advertising displays and arrange merchandise to highlight sales and promotional events. ...
Sales Development Territory Representative - Staffing Experience - $65k+ base salary Required
We are looking for experienced temporary staffing professionals OR industrial sales/outside sales representatives that can build and manage a book of temporary staffing business. BS/BA in Business or relevant field preferred but not required, along with 2-5 years experience in an industrial environm...