Manager-Client Operations

Innovaccer
Remote-USA
Remote
Full-time

About the Role

The Manager - Client Operations is responsible for owning the Care AI Solutions delivery and P&L for assigned client(s). In this position will work closely with the Care Delivery Leader in a "two-in-a-box" relationship to co-own the client relationship, experience, and growth.

The Senior Manager will directly manage the Innovaccer staff agent team and influence the Customer Success (CS) and Product teams to ensure optimal implementation and usage of the Care AI Solutions.

A Day in the Life

  • Client P&L and Delivery Management :
  • Own the Care AI Solutions delivery and P&L for assigned client(s).
  • Ensure the efficient and effective delivery of the Care AI Solutions, focusing on financial, operational, and experience metrics.
  • Collaborate with the Care Delivery Leader to co-own the client relationship, experience, and growth.
  • Stakeholder Management and Influence :
  • Manage and maintain strong relationships with key client stakeholders and internal Innovaccer teams, including Customer Success (CS) and Product.
  • Influence the CS and Product teams to ensure optimal implementation, usage, and efficiency of the Care AI Solutions.
  • Serve as the primary point of contact for clients, addressing their concerns and driving customer satisfaction.
  • Operational Excellence and Continuous Improvement :
  • Implement and maintain Six Sigma and continuous improvement practices to optimize delivery processes and drive operational efficiency.
  • Establish and monitor key performance indicators (KPIs) to measure the success and impact of the Care AI Solutions delivery for assigned clients.
  • Identify and implement process improvements to enhance the client experience and delivery performance.
  • Team Management and Talent Development :
  • Directly manage the Innovaccer staff agent team responsible for the delivery of Care AI Solutions to assigned clients.
  • Foster a collaborative and high-performing work environment, encouraging teamwork and professional development.
  • Attract, develop, and retain top talent within the agent team, ensuring they are motivated and engaged.
  • Cultivate a strong client-centric culture, emphasizing attention to detail and a focus on client satisfaction.

What You Need

  • 5-7 years of experience in client operations, service delivery, or a similar role in the healthcare technology or AI solutions industry.
  • Demonstrated expertise in client and stakeholder management, with the ability to effectively communicate and collaborate with diverse stakeholders.
  • Strong delivery skills, including project management, metrics management, and problem-solving.
  • Proficient in Six Sigma and continuous improvement methodologies, with the ability to drive operational excellence.
  • Experience in P&L management and the ability to analyze financial and operational data to drive business decisions.
  • Skilled in leading and motivating teams, with a focus on talent development and culture building.
  • Excellent communication and presentation skills, with the ability to effectively convey complex information to clients and internal stakeholders.
  • Preferred : Experience in working in a matrix-style organization and a deep understanding of the healthcare industry.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

  • Generous PTO Benefits : Enjoy PTO benefit accrual of 22 days per year.
  • Parental Leave : Experience one of the industry's best parental leave policies to spend time with your new addition.
  • Rewards & Recognition : Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.

Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.

Insurance Benefits : We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance.

Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer : Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us.

We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.

com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

30+ days ago
Related jobs
Promoted
HSSV
Milpitas, California

The Manager, Veterinary Services (Operations and Client Engagement) is a key role in maintaining the highest level of excellence in medical processes and welfare for shelter animals and the community. The ideal candidate is passionate about customer service and operational excellence, takes an innov...

Promoted
TikTok
San Jose, California

The Product and Process Operations team at TikTok works cross-functionally with key internal stakeholders to develop holistic integrity solutions to support monetization efforts and products. Devise holistic and end-to-end integrity solutions and roadmaps for monetization products and clients to ens...

Promoted
Allied Universal
Santa Clara, California

In partnership with Branch and functional leadership, the Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for whi...

Innovaccer
Silicon Valley, California
Remote

The Manager - Client Operations is responsible for owning the Care AI Solutions delivery and P&L for assigned client(s). Cultivate a strong client-centric culture, emphasizing attention to detail and a focus on client satisfaction. In this position will work closely with the Care Delivery Leader in ...

TikTok
San Jose, California

The Product and Process Operations team at TikTok works cross-functionally with key internal stakeholders to develop holistic integrity solutions to support monetization efforts and products. Responsibilities- Devise holistic and end-to-end integrity solutions and roadmaps for monetization products ...

Promoted
HealthEcareers - Client
Palo Alto, California

Medical Solutions is seeking a travel nurse RN Case Manager, Utilization Review for a travel nursing job in Palo Alto, California. Through our family of brands, we also serve a segment of clients outside of the healthcare space. ...

Promoted
Allied Universal
San Jose, California

The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The ind...

Promoted
Waymo
Mountain View, California

Partner with technical leads, product managers and program managers to lead execution on broad efforts. Waymo's Technical Program Managers are accountable for Waymo's roadmap execution by providing thoughtful cross-functional planning, clarity, and proactive risk management. In this hybrid role, you...

Promoted
Cisco Systems, Inc.
San Jose, California

Support, track and manage complex program execution, multi-functional coordination, and inter/intra team communications to deliver outstanding, high quality program outcomes for Cisco's Hypershield program. As Technical Program Manager, you will be working very closely with the Hypershield Engineeri...

Promoted
Hotel Julian
CA, United States

The Director of Operations is responsible for effectively leading and managing all aspects of the downtown luxury life-styles hotel and for delivering results that contribute to the overall success of the hotel by accomplishing performance objectives focused on topline revenue, associate and guest e...