Job Details
Job Location 1000 Mount Laurel - Mount Laurel, NJPosition Type Full TimeEducation Level High SchoolJob Category Information Technology
Description
AnnieMac Home Mortgage is looking to hire a Full Time Help Desk Analyst II to provide phone and remote support to users of AnnieMac computers and applications.
Under the direct supervision of the Business Support Manager, the accountabilities and job activities of the Help Desk Analyst II position include, but are not limited, to the following :
- Provides support to end users for computer, application, system, device, access and hardware issues.
- Responds to telephone, email and online requests for technical support. Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Identify and escalate situations requiring urgent attention.
- Identifies, researches and resolves technical problems of moderate complexity.
- Documents, tracks, and monitors problems using applicable systems and tools.
- User account administration, security profile updates to various software systems.
- Track and route issues with documented outcomes.
- Inform management of recurring problems, suggesting resolutions.
- Stay current with system information, changes and updates.
- May coordinate with other teams or departments to resolve user problems.
- Receive escalated issues from Tier 1.
- Provision hardware for deployment to end users.
- Assists in the implementation and enforcement of security policies that protect systems and data from access by unauthorized users.
- Maintains and troubleshoots hardware and software packages.
Qualifications
- High School Diploma or equivalent, Associates preferred.
- 1 - 3 years mortgage industry experience preferred but not required.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment.
- Knowledge of relevant call tracking applications.
- Excellent verbal and written communication skills.
- Excellent customer services skills.
- 2 4 years Help Desk experience required.
Work Environment / Physical Demands : Hybrid schedule, in office 3 days a week . Must be able to sit at a desk for a long period of time which may cause muscle strain.
AnnieMac Home Mortgage is an Equal Opportunity Employer and participates in E-Verify
Help Desk Analyst Ii
Follow standard help desk procedures. Log all help desk interactions. Must be able to sit at a desk for a long period of time which may cause muscle strain. ...
Desktop Support- Camden
Troubleshooting Hardware/Software.Communication Verbal and Written....
IT Support Specialist (US)
The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to p...
IT Support Technician
Responsibilities for an IT Support Technician:. Requirements for an IT Support Technician:. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected...
Desktop Support- Camden
This position involves providing support in areas such as installation, repair, and general technical trouble shooting as needed on equipment including computers, laptops, servers, peripheral devices, etc. ...
Service Desk Analyst level 1
Service Desk Analysts for our client who is in the Willingboro, NJ area. Provide Tier I and II technical support via phone, email, and ticketing systems (ServiceNow). Troubleshoot hardware/software, including POS systems, network issues, and desktop support. Document and track issues, maintaining se...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) New Jersey -North America
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Help Desk Specialist
Help Desk Specialist - Law Firm - Haddonfield, NJ - $55-60k . The Help Desk Specialist will be the first line of technical support for the firm's attorneys, paralegals, and staff. Our growing law firm client in beautiful Haddonfield, NJ is seeking an experienced Help Desk Support professional to joi...
Desktop Support Specialist
We are seeking a skilled and motivated Desktop Support / Desktop Deployment Technician to join our IT team. Provide desktop support to end-users, including troubleshooting hardware and software issues. Provide desktop support to end-users, including troubleshooting hardware and software issues. The ...
IT Support Technician
Physical Demands & Abilities: Able to provide support through active participation in an office environment or on the production floor to include climbing stairs, standing, sitting, crouching, bending, reaching, and lifting of up to 50 pounds without assistance or supervision Minimum qualificati...