Account Manager, Treasury Management

About Northern Trust :

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Account Manager, Treasury Services

Responsible for coordinating the account administration for complex Treasury Management client relationships. Acts as technical resource for the account managers.

Maintains the account including recordkeeping, responds to client inquiries, produces reports, and oversees transaction processing.

Assists Treasury Management Consultants in developing additional business, making client presentations, and coordinating servicing team.

Major Duties

• Coordinates the account administration for Treasury Management clients.
• Acts as a technical resource or expert for other account managers on process or procedures for delivery of services.
• Anticipates and identifies client’s needs for service requests. Integrates knowledge of Treasury Management products and the organization to service clients.
• Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
• Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
• Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.
• Ensures accurate set up of fees and balances.
• Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops clear understanding of clients' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
• Assists Treasury Management Consultants in developing additional business, making client presentations, and coordinating servicing team.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Monitors Banking operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
• Communicates with client regularly to inform them of account set-up or status, document requests, or other information.
• Research client records, contracts, agreements, etc. to respond to inquiries. Informs client of steps taken to resolve problems.

Qualifications

• 1-4 years’ experience in financial servicing / Treasury Management products, with client servicing background.
• Knowledge of banking operations and Treasury Management Products / Services usually acquired through related experience is needed to administer.
• Treasury Management accounts / clients.
• General business knowledge, including knowledge of Treasury Management Services / Products is required to oversee client transactions.
• Analytical, problem solving, and organizational skills required to identify and resolve account issues.

Working with Us :

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.