Patient Experience Specialist

Overview

Cano Health fosters a culture driven by providing superior primary care services in the communities we serve, while forming lifelong bonds with our members.

Guided by our mission to improve the health, wellness, and quality of life of our patients, Cano Health continues to work towards making a difference in primary healthcare.

At Cano Health, our cultural attributes are to be patient centered, service focused, results oriented, trustworthy, transparent, and to continuously improve.

Join our collaborative team, dedicated to the pursuit of excellence in health and wellness.

Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.

The Patient Experience Specialist will be responsible for delivering training to new and existing associates on operational procedures, workflows, policies, patient satisfaction principles and the use of current software programs.

This position will work closely with the Patient Experience Manager, senior management and department heads to ensure training needs are met by providing feedback on training methods, content, and the learner’s experience.

The primary goal of this position is to enhance our new associates’ training experience and prepare them for a successful career with Cano Health.

In addition, the Patient Experience Specialist will support and play an integral role in increasing patient and associate satisfaction.

Responsibilities

• Facilitate and promote training, education, and on-going development of new and existing associates.
• Proactively identify and help curate new content to meet evolving training needs.
• Support the development and maintenance of instructional materials, training agendas, and on-the-job training resources.
• Coordinate all pre and post training initiatives, including locations and schedules.
• Collect learner feedback on training content, methods, and metrics and present findings to the Patient Experience Manager.
• Ensures training compliance needs are met.
• Track and analyze training platforms and performance, make any corrections and provided expertise in development or necessary changes.
• Responsible for the execution of all required training programs per assigned regions, which may include Integrations, Denovos, New Markets and Existing Markets.
• Answer and support all training questions and needs for assigned markets.
• Ensure the company-wide patient experience program is incorporated into all learning and development initiatives.
• Provide continuing education and refresher training for operations-related subject matter.
• Ensure all associates demonstrate exceptional customer service and follow all company policies and procedures.
• Support all additional needs and requests as per the Operations Training Manager.

Qualifications

• High School Diploma and 3 years healthcare industry experience.
• Associates Degree Preferred
• Medical Insurance Knowledge
• HIPAA Knowledge
• Proficient in delivering informative, well-organized presentations.
• Experience as a Trainer, Training Facilitator, or similar preferred.
• High proficiency with Microsoft Office Suite (PowerPoint, Word, and Excel), eCW, and other IT programs.
30+ days ago