Lead Business Analyst (Hybrid)

PURPOSE :

The Lead Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and / or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user.

The incumbent is accountable for having a deep understanding of the processes for gathering and synthesizing of business requirements for high complexity software, systems, processes and / or services and translating them into specifications ensuring the business objectives are met.

The incumbent serves as a requirements process and governance subject matter expert between business areas and the technical or software development team through which requirements flow.

ESSENTIAL FUNCTIONS :

Understands and governs the process on how the analyst interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and / or technical (functional / non-functional) requirements.

Understands the creation of project plans to define, organize and schedule requirements management and development activities.

Provides oversight and strategic direction to analysts which includes coaching, mentoring, and delegating of tasks and deliverables.

Supports and monitors requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution.

Monitors development sessions and design reviews in order to ensure design meets user requirements and quality is built into the process.

Responsible for overall success of the requirements processes as they relate to user acceptance testing, including documentation, verification and release.

Understands practices and procedures for end user test plans. Identifies and documents process gaps in requirement adherence or system deficiencies / defects and coordinates appropriate action through issue resolution.

Understands communications to be delivered to relevant stakeholders. Providing guidance and training to requirement process end users.

Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes.

Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical, system and / or business issues.

Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for writing all documentation to established standards, in a clear and well organized manner.

Develops and / or collaborates in key project and requirement deliverables for projects of high complexity.

Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation.

Prioritize and manage new work requests.

Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.

SUPERVISORY RESPONSIBILITY :

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Business Administration, Business Management, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience : 8 years progressive experience in business analysis, systems analysis, testing or other analytical experience.

Preferred Qualifications :

• Master's Degree MBA.
• Demonstrated ability to have led the deliver of high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.
• Expert understanding of business analysis core competencies.
• Prior business analysis coaching and mentoring experience.

Knowledge, Skills and Abilities (KSAs)

• Strong time-management and organizational skills.
• Excellent communication skills both written and verbal.
• Ability to organize stakeholder meetings.
• Use of Microsoft Office applications.
• Ability to train and mentor others.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.